Executive Administrative Specialist with Federal Experience

Krystal D. Porch

************@*****.***

Upper Marlboro, MD 240-***-****

Professional Skill Summary:

Highly motivated and results-driven professional with a strong work ethic and demonstrated commitment to excellence. Brings a disciplined, focused approach to responsibilities while consistently applying practical life experience and formal job training to achieve organizational objectives. Recognized for reliability, integrity, and the ability to maintain high standards of performance in fast-paced and structured environments. Demonstrates strong leadership and managerial capabilities, with proven experience supporting teams, managing workflows, and delivering quality customer service. Highly organized and detail- oriented, with the ability to prioritize tasks, communicate effectively, and maintain trust while handling sensitive information. Proficient in Microsoft software and adaptable to new systems and operational requirements.

Core Competencies:

Leadership Communication Customer Service Team Coordination Organizational Management Reliability & Accountability Trust & Integrity Managerial Support Microsoft Software Proficiency

Experience

Executive Administrative Assistant

Matthews Management Group Upper Marlboro, MD Augst 2024 - Present Provide senior-level administrative and executive support to agency leadership, ensuring continuity of operations and compliance with federal policies, procedures, and organizational directives. Manage and coordinate complex executive calendars, schedules, and travel arrangements, including preparation of travel authorizations, itineraries, and related documentation in accordance with federal travel regulations.

Prepare, review, and process executive correspondence, memoranda, reports, briefings, and presentations, ensuring accuracy, proper formatting, and adherence to agency style guides and records management requirements. Serve as a principal point of contact between executive leadership and internal offices, interagency partners, congressional staff, external stakeholders, and the public, facilitating effective communication and coordination. Coordinate executive meetings, senior staff briefings, board or advisory committee sessions, and official events, including agenda development, meeting logistics, preparation of background materials, and documentation of meeting outcomes and action items. Track assignments, suspense dates, and deliverables to ensure timely completion in support of agency objectives. Maintain official files, electronic records, and sensitive documents in compliance with federal records management, privacy, and information security regulations. Handle classified, sensitive, or personally identifiable information (PII) with strict adherence to confidentiality and safeguarding protocols.

Krystal D. Porch

************@*****.***

Upper Marlboro, MD 240-***-****

Support special projects, policy initiatives, and executive assignments by conducting research, compiling data, coordinating cross-functional efforts, and preparing analytical summaries. May provide guidance, training, or task oversight to clerical or administrative staff in support of mission requirements.

Certified Nursing Assistant (CNA) ( Part-Time)

Brightstar Care (Home-Based) Waldorf, MD & November 2025 - Present CommuniCare Health FT Washington, MD July 2022 - July 2023 Provide direct patient care and support under the supervision of licensed nursing staff in accordance with federal healthcare regulations, facility policies, and established standards of practice. Assist patients with activities of daily living (ADLs), including bathing, grooming, toileting, feeding, ambulation, and positioning, ensuring patient dignity, comfort, and safety at all times. Monitor, measure, and document vital signs, intake and output, and patient observations, promptly reporting changes in condition to nursing staff in compliance with clinical protocols and reporting requirements. Assist with patient transfers, mobility, and use of assistive devices, following proper body mechanics and safety procedures to prevent injury. Adhere to universal precautions, infection prevention protocols, and personal protective equipment (PPE) requirements to maintain a safe healthcare environment.

Assist with patient admissions, discharges, and transfers, including orientation to the care environment and documentation support. Provide compassionate patient interaction, addressing patient needs, concerns, and comfort while maintaining professional boundaries and confidentiality in accordance with the Privacy Act and HIPAA regulations. Dispatcher – Aviation Operations February 2015 - July 2019 Menzies Aviation Ronald Reagan Washington National Airport (DCA) Provide operational dispatch and coordination support for ground handling and aviation services at a federally regulated commercial airport, ensuring compliance with Transportation Security Administration (TSA), Federal Aviation Administration (FAA), airport authority, and airline operating requirements. Coordinate the timely assignment and movement of personnel, equipment, and resources to support aircraft arrivals, departures, turnarounds, and ground service operations. Monitor real-time flight schedules, gate assignments, weather conditions, and operational status to ensure continuity of operations and adherence to established service-level agreements. Communicate effectively with airline representatives, ramp supervisors, operations managers, and airport stakeholders to relay critical information, resolve conflicts, and adjust operational plans as required. Maintain situational awareness of airside and landside activities, ensuring all dispatch actions comply with safety, security, and access control regulations applicable to a secure airport environment. Support compliance with airport badging, perimeter security, and incident reporting requirements.

Krystal D. Porch

************@*****.***

Upper Marlboro, MD 240-***-****

Document operational activities, staffing assignments, delays, incidents, and service disruptions using approved tracking systems and logs, ensuring accuracy and compliance with records management and audit standards. Assist with reporting requirements related to safety events, irregular operations, and performance metrics.

Support emergency and contingency operations, including severe weather events, aircraft irregularities, security incidents, and continuity of operations procedures (COOP). Coordinate rapid response and resource reallocation to minimize operational impact while maintaining safety and regulatory compliance.

Education

High School Diploma (General Studies), Graduated 2010 Associates of Allied Health Science, South University (2020).

Certifications & Training

Microsoft Office Specialist (MOS) Certified Administrative Professional (CAP) Federal Records Management Training Privacy Act & HIPAA Awareness Training Information Security Awareness (FISMA) Time and Travel Management Systems Training American Heart Association (AHA) Basic Life Support (BLS) / CPR Certification American Heart Association

(AHA) Advanced Cardiovascular Life Support (ACLS) Certification Certified Nursing Assistant

(CNA) – Active State License Infection Control & Bloodborne Pathogens Training Patient Safety

& Fall Prevention Training