House Manager and Customer Care Professional

FALEIVA TANAI

***** * ********* ***, ** Mirage, AZ 52335 · 623-***-****

********@*****.***

To secure a challenging position where I can effectively contribute my skills and knowledge. Also, seeking an opportunity to add value by contributing my experience and knowledge while seeking to grow professionally. A position in an organization where in my knowledge and skills will be further developed globally and be competitive.

Experience

11/2020 to 09/2021

house manager

da homes, LLC, phoenix, az

Duties Include: Oversee group home and 10 Behavioral Health Technician staffs. Work with clients to make sure all their information are up to day. Set up appointments for clients. Work alongside State and Federal Parole officers for clients. Responsible for House budgeting. Making sure that clients files are in compliance with state, company, and House program. Transport clients to and from their appointments, clinics, and therapy.

01/2016 to 11/2020

Customer care representative

Avesis, phoenix, az

Duties include: Answering incoming phone calls from health plan members, health plan representatives, doctor offices, and responsible parties as part of a customer service queue. *Following prescribed guidelines and policy of procedures for assisting callers with clear and concise documentation. *Following all applicable government regulations including HIPAA. *Providing excellent customer service experience with active listening and empathically to callers. *Communicating clearly and effectively with callers for ensuring their questions or concerns are answered. *Engaging with the Lead and Supervisor according to call escalation procedures, policies and updates. *Working with other internal and external departments to resolve issues, such as escalation team and claim department. *Adapting to procedural and policy changes, such as adjusting to work schedules as needed. *Achieving CSR performance objectives relating to productivity, quality and skill development. *Skillful navigating telephone system, related applications, reference tools, and other resources are used in Customer Service.

05/2010 – 01/2016

center director

happy dayz learning center, phoenix, az

Duties Include: Responsible for planning, organizing and implementation of daily operations to successfully care for children from 6 weeks to 12 years of age: * Manage Staff - pre-employment screenings for new hires, ensure professional development, assure employees are meeting minimum regulatory requirements set by industry and government agencies, conduct staff trainings and evaluations; * Manage Finances - manage and maintain all billing systems to ensure accurate reimbursement of federal funding sources, i.e. CACFP, DES; prepare payroll documentation for processing, track vendor invoices, develop center budgets to accommodate fieldtrips, special events, and various activities for clients and staff * Attendee Development - develop educational programs that adhere to child care standards, lesson plans, and schedule activities; work in partnership government agencies i.e. CPS to a safe haven for children and their families; monitor the attendees’ progress and discuss improvement requirements with the attendees and their families * Comply with regulations - Ensure compliance of state’s stipulated norms and regulations; Assure that the facility renews licenses and certifications on time; ensure staff maintains the minimum educational requirements; stay within appropriate caregiver-to-attendee ratios; maintain safety and quality standards in order to provide a clean environment for all attendees.

03/2008 – 05/2010

medical assistant

az foot & ankle care, phoenix, az

Duties include: Capture x-ray images of the patient’s foot and/or ankle to help diagnose health problems or injuries; capture images using various medical devices in order to create custom orthotic supplies for patients as prescribed by the physician

* Document patient medical history, explain treatment procedure, assist the physician prepare and conduct exams; Assist in minor outpatient surgeries; * General Office duties i.e. filing, scanning, cleaning

09/2007 – 03/2008

warehouse assistant

shamrock dairy foods, phoenix, az

Duties include: Performing all duties assigned by the warehouse manager or supervisor * Following proper documentation and company safety procedures of all warehouse functions * Restock inventory levels and spot pack as needed * Operate warehouse machinery i.e. fork lifts * Fulfillment shipment orders and prepare dock for next shift

03/2008 – 09/2007

associate

alamo rent a car, phoenix, az

Duties include: * Assist in daily rental car fleet maintenance * Wash and vacuum cars * Assist with client questions and concerns * Conduct vehicle inspections

02/2004 – 03/2008

customer service representative

pscu financial institute phoenix, az

Duties include: Provide information and assist clients with general account inquiry - over 100 inbound calls per day * Respond to customer inquiries and resolve customer service issues and complaints * Maintain Customer records

04/1998 – 02/2004

customer service representative

mCkESSON HEALTH SOLUTIONS, SCOTTSDALE, AZ

Duties include: * Provide information and assist clients in obtaining a prescription discount card * Follow company guidelines to determine discount program qualifications for low income individuals * Maintain Customer records and generate program eligibility reports * General office duties:

Education

june 2008

●Graduated from Tafuna Elementary School Pago Pago, American Samoa Elementary Diploma Graduated from Tafuna High school Pago Pago, American Samoa 1991 - 1995 High School Diploma

Summary of Qualifications

●Director @ a Multi Culture Learning Center.

●Customer Service assisting Customers Internal and External State & Federal Tax Codes

●Managerial Experience - Detail Oriented

●Bilingual - Samoan/English - Customer Service Exceptional oral and written communication

●Valid Fingerprint Clearance Card/Food Handlers Card

●Multitask in all forms and shape of work

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