Administrative & Scheduling Specialist with 10+ Years Operational

GREGORY RICHMOND, MCM

**** *. ****** ****, *** Angeles, CA 619-***-**** **********@*****.*** www.linkedin.com/in/gchristopherrichmond

ADMISSIONS DIRECTOR

Profile: Dedicated Educational Specialist with over 10 years of expertise in recruitment and admissions processes. Enhanced student retention by 95% through tailored advising and strategic outreach initiatives. Streamlined admissions evaluation, reducing review time by 20%, while improving application processing efficiency. Specializes in data analysis and event coordination to drive student engagement and success. Articulate and accomplished admissions counselor with 10+ years of experience in recruitment, financial aid administration, and program management. Skilled at leading in-person and virtual recruitment events, coordinating school activities, and advising students on processes and financial aid. Committed to excellence in education and dedicated to empowering students to achieve their goals.

PROFESSIONAL EXPERIENCE

Graduate Admissions Advisor II University of California, Los Angeles Dec 2024 – Current

Lead communication for incoming applicants, ensuring awareness of program requirements and eligibility. Oversee admissions for the MSOL program, reviewing 300+ applications and providing detailed recommendations. Offer academic counseling throughout the student journey, advising on degree requirements and funding. Collaborate with faculty to facilitate student progress, organize events, and represent the program as education fairs.

●Enhanced student retention by implementing personalized advising strategies for MSOL students.

●Developed a comprehensive FAQ guide, improving student satisfaction and reducing common inquiries.

●Streamline admissions evaluation process, reducing review time by 20% for faster application turnaround.

●Improved application processing through cross-departmental communication, enhancing the overall admissions cycle.

Recruitment & Admissions Counselor II California State University-Channel Islands Sep 2004 – Dec 2004

Developed a comprehensive recruitment plan targeting prospective graduate and doctoral students. Represent university at outreach events, maintaining relationships with counselors and community organizations. Assist students with the application process, providing guidance on eligibility and documentation. Collaborate with faculty and advisors to stay updated on program changes.

●Enhanced visibility through strategic social media initiatives.

●Developed a digital newsletter to inform and attach prospective students.

●Coordinated recruitment events to engage students and families.

Admissions Counselor II University of Southern California (USC) Nov 2010 – Mar 2024

Advise applicants and current students on university policies, admission, and financial aid. Direct recruitment events and informational sessions to enhance institutional outreach. Coordinate school events like orientations and commencements, engaging staff, faculty and families. Collaborate with university offices to improve student experiences.

●Increased student enrollment by 400% for the virtual MSW Program, managing admissions for 4 start dates annually.

●Achieves a 24% productivity boost through strategic planning and communication improvements.

●Maintained a 95% clearance rate for registration hold by developing effective documentation processes.

Senior Financial Aid Officer Concorde Career College Feb 2009 – Oct 2010

Conducted personified financial aid sessions, guiding applicants through the process. Led seminars on federal aid topics, increasing student awareness of available resources. Prepared detailed financial reports for compliance with the school and the Department of Education standards.

●Secured $380 in tuition revenue.

●Enhanced financial aid document completion rates from 37% to 88% through a bi-weekly educational series for new students.

●Reduced discrepancies by $2M via a comprehensive internal audit of financial aid files over years.

Admissions Counselor Ashford University Jun 2007 – Jan 2009

Cultivated relationships with prospective students via recruitment events and personal interviews. Implemented strategic initiatives by analyzing application trends, adjusting outreach to achieve enrollment targets. Ensured compliance with admissions standards during application reviews and communications. Conducted individual recruitment sessions to establish rapport and facilitate educational planning.

●Achieved a 95% student retention rate, among the highest in department history.

●Developed outreach strategies that increased applicant engagement and conversion.

EDUCATION

Masters in Communication Management (MCM) University of Southern California

Bachelor of Science (BS) in Criminal Justice Administration San Diego State University

UNIVERSITY ACTIVITIES

Staff Council Choir USC Suzanne Dworak-Peck School of Social Work 2022 – 2024

Staff Council Member USC Suzanne Dworak-Peck School of Social Work 2022 – 2024

TECHNOLOGIES

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) SharePoint Adobe Creative Suite Adobe Sign DocuSign Zoom Webex Salesforce CRM Student Information System (SIS) WedAdmit StudentAid.gov

EXPERTISE

In-Person & Virtual Event Coordination Recruitment & Admissions Financial Aid Administration Strategic Planning Scholarship Administration SOP Development Compliance Program Management Counseling & Advising Data-analysis Reporting

LEADERSHIP QUALITIES

Leadership Cultural Awareness Open-Mindedness Teamwork & Collaboration Building Rapport Creative Problem Solving Training & Development Adaptability Effective Communication Decision Making Conflict Resolution Time Management

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