Operations Manager - Dental Practice Leadership
Resume:
CRYSTAL MONTERRUBIO
***** ********** **** **** ******** Tx, 77407 · 832-***-****
*************@*****.***
EXPERIENCE
OPERATIONS MANAGER/LEAD TREATMENT COORDINATOR, KATY CENTER FOR ORAL & FACIAL SURGERY
-Operations- focused Dental Manager with 3 years of experience, optimizing clinical workflows, and improving patient satisfaction while increasing revenue.
-Dental operations management
-Staff recruitment & training
-Workflow optimization
-Patient experience & retention
-Insurance management
-Compliance with OSHA/HIPPA
-Practice management software (Open Dental,WinOMS,Curve,DSN)
-Manage daily operations for a 3-doctor practice with 10-18 staff
-Implemented scheduling and recall protocols that reduced cancellations/no-shows
-Led hiring, onboarding, and training programs
-Take and process surgery payments
-Provide excellent customer service
-Maintained Doctors schedules expectations to meet goal production
-Assist with patient referrals
-Manage marketing materials & marketing events
-Recruit new oral surgeons
06/2022-04/2023
PATIENT COORDINATOR, HOUSTON oral surgery associates
-Verifying insurance
-Checking and responding to emails
-Take and process surgery payments
-Provide excellent customer service
-Maintained Doctors schedules expectations to meet goal production
-Assist with patient referrals
11/2021 – 05/2022
DENTAL RECEPIONOST, miller dental
-Effectively managed all front desk tasks and procedures to ensure proper office workflow.
-Discussed treatment plans with patients and scheduled appointments accordingly.
-Calmly handed heavy phone and waiting room volumes.
-Brought forth a positive work ethic and a commitment to working collaboratively with office staff.
-Take and process payments.
-Submitted claims
-Verifying Insurance
07/2022 – OCTOBER 2022
BUISNESS OWNER, fulshear nutrition
-Devised and developed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
-Put together realistic budgets based upon costs and fees for successfully operating business.
02/2020 – MARCH 2022
REALTOR, keller williams
-Promoted sales of properties through advertisements, open houses and online e advertising platforms.
-Compared properties with similarly sold properties to determine competitive market prices.
-Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
-Advises and informed prospective clients on current market activities and conditions.
07/2018 – 01/2020
REALTOR, REMAX
-Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
-Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
-Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
06/2012 – 03/2014
RETAIL STORE MANAGER, RUE 21
-Trained team members in successful strategies to meet operational and sales targets.
-Managed store organization, maintenance and purchasing functions.
-Answered questions about store policies and addressed customer concerns.
-Offered hands-on assistance to customers, assessing needs and maintain currents knowledge of consumer preferences.
-Coordinated weekly conferences with store associated to communicate sales and customer service goals.
EDUCATION
04/2023- CURRENT
CPR,OSHA,HIPPA
09/2025
CERTIFIED RDA
08/2009
NO DEGREE, houston community college
05/2008
DIPLOMA, cinco ranch high school
SKILLS
Sales
Cost Analysis and Savings
Scheduling
Bookkeeping
Shipping and Receiving
Sales Goals
Client Needs Assessment
Business Operations
Invoice Processing
Staff Management
Guest Services
Customer Complaint Resolution
Product knowledge
Social Media
Business Planning
Appointment Setting
Prospecting Clients
Patient Scheduling
Insurance Verification
Knowledge of dental terminology
Dental Staff Support
Understanding of dental insurance
LANGUAGES
Fluent in speaking English and Spanish
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