Upbeat Clerical / Customer Service Professional

Allana Blue

Charlotte, NC 704-***-**** **************@*****.***

Upbeat Clerical / Customer Service Professional: 8 Years of Experience – Very Strong Office / Industrial Computer Skills, Including 6 Years of Data Entry

OBJECTIVE STATEMENT

Seeking a full-time Clerical / Office, Call Center / Receptionist, Customer Service / Sales Support, and/or Technical Support role in which I can invest my significant computing and interpersonal skills. Open to learning new industries, skills, and company operations.

KEY SKILLS & ACHIEVEMENTS

Administrative, Clerical, and Customer Service Skills and Experience:

8 Years of Customer Service experience in various industries.

Received Employee of the Month award based on exceptional achievements.

Phone-Based Customer Service Experience:

oAnswered telephones, directed calls, and took messages accurately.

oPaged associates to deliver critical messages in a timely fashion.

Clerical Skills:

oPrepared and updated relevant paperwork.

oMaintained filing system/records in a neat and orderly manner.

Inventory / Purchasing Experience:

oMaintained inventory.

oOrdered office and other facility supplies, as needed.

Skilled in Fast-Paced /High Pressure Environments:

oExcellent ability to multi-task and handle constantly changing demands. Very flexible.

Adaptable, with experience in a variety of work environments, such as food service/customer service, industrial/manufacturing environments, construction areas, and institutional facilities.

Administrative / Industrial Computing Skills:

Skilled in the following administrative software and systems:

oMicrosoft Word: Basic proficiency

oMicrosoft Excel: Basic proficiency

oMicrosoft PowerPoint:

Basic proficiency, with presentation development experience.

6 years of experience and skill in accurate Data Entry for computer-integrated manufacturing systems and kiosk applications.

2 years of experience with Point of Sale (POS) systems for food service operations.

Completed college coursework in Information Systems (2 semesters), including courses in web technology and installation of operating systems/virtualization.

Completed a class in Programmable Logic Controllers (PLCs) with hands-on experience in controlling valves, flow, and other processes/functions in an industrial/manufacturing system.

Machine Operation, Production, and Assembly Skills:

6 years of experience as a Machine Operator (Textile/Knitting Machines).

Achieved and exceeded production on a daily basis.

Operated multiple large knitting machines running simultaneously, ensuring machines were working properly.

Machine Maintenance Experience:

o2 years of experience as Machine Mechanic.

oPromoted to Mechanic within 6 months of hire date as Operator.

oResourcefully resolved and repaired machine issues in order to reduce loss of product.

Quality Control Experience:

oInspected, tested, monitored, and ensured that products were logged / documented and shipped.

Completed an Industrial Maintenance Technician course focused on welding, pneumatics, hydraulics, electrical/electronic systems, and programmable logic controls (PLCs).

Forklift Operation: Experience and formal training.

RELEVANT WORK EXPERIENCE

Orderly, Asheboro, NC - 1+ years

Janitor, Lillington, NC - 2+ years

Painter, Robert’s Painting, Reaford, NC - 5+ years

Kitchen Assistant, Fayetteville, NC - 5+ years

Knitter and Mechanic, Nan Ray, Inc., Lumberton, NC – 6+ years

Packaging Production, Rausch Industries, Lumberton, NC - 2 years

Assembler, Jensen Speakers, Lumberton, NC - 2 years

Assembler, Kolcraft Industries, Aberdeen, NC - 2 years

EDUCATION & TRAINING

GED, Robeson Community College (RCC), Lumberton, NC

Partial coursework completed (2 semesters) in Information Systems toward Associate Degree program, including courses in web technology and installation of operating systems/virtualization.

Completed a class in Programmable Logic Controllers (PLCs) with hands-on experience in controlling valves, flow, and other processes/functions in an industrial/manufacturing system.

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