Senior Project Manager Healthcare Operations

Victoria Kinle

Cedar Hill, TN ***** • 615-***-**** • ********@*****.***

Professional Summary

Dynamic Project Manager with a proven track record at Xtend Healthcare, excelling in project planning and team collaboration. Adept at managing multiple projects, enhancing productivity, and fostering relationships. Skilled in risk management and mentoring, ensuring high-quality results and timely delivery while adapting to fast-paced environments.

Skills

•Project management

•Project planning

•Project development

•Project scheduling

•Team collaboration

•Project tracking

•Relationship building

•Client relations

•Workflow planning

•Document management.

•Coaching and mentoring

•Processes and procedures

•Data analysis

•Productivity improvement

•Data review

•Performance improvements

• Customer relations

Project Manager, 05/2010 to 10/2025

Xtend Healthcare – Hendersonville, TN

In my role as a Project Manager at Xtend I led end-to-end projects, managing, contracting, design, and implementation to cultivate a culture of efficiency and cost reduction within revenue cycle operations. My strategic leadership extended to the analytical components of workflow redesign, where I identified, created, and implemented targeted improvement solutions for revenue cycle departments.

My comprehensive approach included the meticulous documentation of operational processes, ensuring adherence to best practices, and laying the groundwork for future automation designs. Responsibilities further encompassed technology planning, staffing assessment, and operational improvement strategies, significantly contributing to overall workflow optimization. Transitioning beyond the Management role, I continued to provide hands-on oversight of HIM, coding, billing, follow-up, and software improvement as part of my multifaceted responsibilities as a Business Office Manager. In this capacity, I strategically managed and optimized critical functions, ensuring seamless coordination and efficiency across the healthcare organization. I spearheaded initiatives for software enhancements, driving technological innovation to streamline operations and enhance overall performance. My commitment to continuous improvement and navigating.

key aspects of the revenue cycle underscored my significant contribution to sustained organizational success. During my tenure, I upheld organizational loyalty and navigated through promotions,

each accompanied by escalating levels of responsibility. I directed a proficient team of 15-30

of account representatives, specializing in both government and non-government payers. Overseeing various facilities, including Acute, Long Term Care, Addiction and Substance, Rehabilitation, Psychiatric, and Teaching, I ensured operational efficiency across diverse healthcare settings. My collaborative approach extended across all organizational levels, fostering effective communication from Managers to C-suite executives to achieve shared objectives. Regularly engaging in onsite client relations, I traveled to evaluate sites and oversee project delivery. Notably, I successfully resolved contracted accounts receivable follow-up to an exceptional 98%, surpassing financial targets and demonstrating my commitment to financial excellence. Recognizing the significance of professional development, I actively encouraged growth by formulating and implementing companywide training materials. This initiative not only

enhanced team capabilities but also contributed to a culture of continuous learning. My past

role as Project Manager reflects my dedication to strategic leader’s quest.

Sales Associate, 04/2009 to 04/2011

Dillards Department Store – Goodlettsville, TN

Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

Assisted in inventory management by restocking shelves and organizing merchandise displays.

Maintained product knowledge to effectively recommend items that meet customer needs.

Collaborated with team members to optimize store layout for improved shopping experience.

Built relationships with customers to encourage repeat business.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Implemented visual merchandising standards to enhance product visibility and appeal.

Monitored sales trends to identify opportunities for upselling and cross-selling strategies.

Trained new associates on sales techniques and store policies to enhance team performance.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions about sizing, accessories, and merchandise care.

Provided positive first impressions to welcome existing, new, and potential customers.

Rotated stock and restocked shelves to maintain product availability and store appearance.

Engaged with customers to build rapport and loyalty.

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Solved customer challenges by offering relevant products and services.

Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Engaged with customers to effectively build rapport and lasting relationships.

Registrar, 08/2007 to 01/2010

NorthCrest Medical Center – Springfield, TN

Patient Registration: Greet patients upon arrival, verify their personal and insurance information, and explain the registration process.

Data Entry: Input patient data into the hospital’s electronic health record (EHR) system, ensuring accuracy and confidentiality.

Coordination: Assign patients to appropriate departments or physicians based on their medical needs. Financial Transactions: Collect co-pays, deductibles, and other out of pocket expenses from patients, providing receipts and financial information as required expenses from patients, proceeding receipts and final information as required.

Appointment Scheduling: Schedule follow- up appointments, tests, or procedures for patients, coordinating with various departments to ensure availability.

Documentation:Provided patients with necessary paperwork, including consent forms, privacy notices, and patient rights documents, ensuring they understand all information.

Issue Resolution: Assist in resolving patient concerns or complaints related to registration, billing, or insurance, referring complex issues to the appropriate department.

Areas of Expertise

•Workflow Management

• Regulatory Compliance

•Personnel Development

•Mentoring and Coaching

•Data Entry and Trend Analysis

•Tracking and Reporting

•Claim Resolution

•Process Improvement

•Risk Mitigation

•Strategic Planning

Education

Jo Byrns High School

Technical Proficiencies

Epic Meditech Cerner

MS4/AS400 Health Quest Change Health N Thrive SSI Passport.

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