Security Professional with Customer Service Expertise

Howard Rankin

Sacramento, CA *****

916-***-****

****************@*****.***

Objective:

To obtain a position where I can utilize my skills to benefit my employer Skills:

• Microsoft Office Suites

• Guard Card

• Exemplary customer service

• Can contribute organization's stability and

reputation by complying with legal

requirements

• Contributes to team effort by accomplishing

related results as needed

• Deals with Uncertainty in a professional

manner

• Good Judgment, Objectivity, Dependability,

Emotional Control, Integrity, Safety

Management, Professionalism,

• Great Reporting and Writing Skills

Experience:

Blackstone Consultant Security Service Sacramento, CA 01/2018/Present Security Guard

• Secured premises and personnel by patrolling property, monitoring surveillance equipment, and inspecting buildings.

• Obtained help by sounding alarms, and prevents losses and damage by reporting irregularities.

• Informed violators of policy and procedures, and restrained trespassers in a safe manner.

• Watched 5150 patients to ensure their safety.

• Operated with 2-way radio with the use of call signs, safety codes, and general codes between officers.

• Athena Trained

Integrated Praise Spiritual Sacramento, CA 10-2014/Present

(Volunteer) Assistant

• Stack offering baskets, collect & count donations

• Prepare and serve food & refreshments to our guests

• Straighten chairs, dust, vacuum and clean the restrooms Extended Stay Hotels Sacramento, CA 04-2012/09-2013 Guest Service Representative

• Processed guest reservations, registrations, payments, and departures

• Converted potential clients through telephone and in-person inquiries into reservations & occupied rooms

• Answered multi-line phone system; offered guest assistance when needed

• Provided housekeeping services when short-staffed or for last-minute reservations. 24 Hour Fitness Center Sacramento, CA 05-2011/02-2013 Customer Service Representative

• Greeted customers upon arrival and departure

• Collected payments and updated database for customers whose accounts were past due

• Answered incoming calls including following up calls Yellow Cab Sacramento, CA 05-2009/10-2009

Driver

• Responded to dispatched calls and picked up customers from various sites/ places

• Provided excellent customer service and safely transported the clients to their designations

• Collected fares and kept accurate logs

24 Hour Fitness Center Sacramento, CA 07-2007/09-2009 Customer Service Representative

• Greeted guests and ascertained their needs

• Answered multi-line telephone system, direct calls & took messages as needed

• Collected guest payments and handled customer complaints Enterprise Rent-A-Car St. Louis, MO 08-2003/07-2005 Inbound Customer Service Operator

• Answered incoming calls on a complex digital telephone system; Assists callers in identifying needs and then routing calls appropriately.

• Verified personal information via telephone conversation; worked with a sense of urgency when probing/ clarifying questions

• Worked independently and with a team to satisfy customers

-References Available Upon Request-

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