Customer Service & Operations Coordinator

Mattie Daniel

Stone Mountain, GA *****

410-***-**** *************@*******.***

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PROFESSIONAL SUMMARY

Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.

SKILLS

Customer service excellence

Customer focus

Documentation skills

Account management

Complaint handling

Retail experience

Microsoft outlook, word, and Excel

Problem-solving

Product knowledge

Relationship building

Training and coaching

Training and mentoring

Positive and constructive feedback

WORK HISTORY

CUSTOMER SERVICE COORDINATOR 08/2025 to Current

Marshalls - Stone Mountain, GA

Assisted customers with inquiries and resolved issues to enhance service satisfaction.

Processed returns and exchanges efficiently, ensuring compliance with store policies.

Coordinated communication between departments to streamline customer support operations.

Maintained accurate records of customer interactions to improve service delivery.

Supported training initiatives for new staff on customer service protocols and systems.

Responded to customer needs through competent customer service and prompt problem-solving.

PROBLEM SOLVER 05/2021 to Current

Amazon - Stone Mountain, GA

Collaborated with cross-functional teams to streamline operational processes and enhance efficiency.

Trained team members on troubleshooting techniques and operational improvements.

Researched and extracted data to complete tasks.

Collaborated with cross-functional teams to streamline outbound processes and improve service delivery.

HFC TECH II 10/1996 to Current

Xfinity Comcast - Smyrna, GA

Diagnosed and resolved technical issues for residential and business customers, improving service reliability.

Trained new technicians on installation procedures and best practices to uphold company standards.

Collaborated with engineering teams to develop solutions for complex technical challenges faced by customers.

Implemented process improvements that reduced service call times and increased customer satisfaction ratings.

Led troubleshooting efforts during outages, coordinating with cross-functional teams to restore services promptly.

Trained new technicians on standard operating procedures, ensuring consistency across the team.

Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

EDUCATION

Washington High School - Atlanta, NE High School Diploma

06/1986

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