Salesforce Business Analyst - 4+ Years in SaaS & Public Sector

Niharika Duvvuri

************@*****.*** Lewisville, Texas 217-***-**** www.linkedin.com/in/Niharika2 Professional Summary:

Functional Business Analyst & Salesforce Certified Professional with over 4 years of hands-on experience supporting large-scale SaaS and public-sector implementations. Proven in requirements analysis, user-centric design, UAT, data validation, and cloud platform configuration across Salesforce-based ecosystems. Adept at translating complex business needs into clear user stories, process flows, test cases, and functional configurations that drive adoption, data quality, and operational efficiency. Bring a consulting mindset, strong SQL skills, and a track record of success in fast-paced, cross-functional environments.

Core Competencies:

Functional & Consulting Skills

Requirements Analysis User Stories & Process Flows User-Centric Design Stakeholder Workshops UAT & Regression Testing Functional Configuration Data Migration Documentation Agile/Scrum Consulting Delivery

Platforms & Tools

Salesforce (BA & Admin) JIRA Power BI Tableau Visio MS Excel

Data & Technical

SQL (Validation & Analysis) Data Modeling APIs & Integrations Object-Oriented Concepts Python Java

Professional Experience:

Salesforce Business Analyst

Innovative Business Concepts NYC Asylum Seeker Program New York City, NY Apr 2024 – Present

Conducted requirements analysis through stakeholder interviews and working sessions, collaborating with 10+ DHS, OTI, and vendor teams on a mission-critical public-sector Salesforce implementation.

Translated business needs into clear user stories, functional specifications, and process flows, improving sprint clarity and reducing rework by 25%.

Applied user-centric design principles to validate workflows and system behavior aligned with real-world user journeys.

Supported Salesforce configuration logic, including validations, triggers, and integration touchpoints in collaboration with development teams.

Designed and executed UAT and regression test scenarios, validating end-to-end functionality and resolving 95% of defects before production.

Authored test cases directly from design and requirement documents, enabling early stakeholder review and UAT readiness.

Performed SQL-based data validation to reconcile migration results and confirm system outputs against business rules.

Supported data migration of 100K+ records, ensuring integrity, traceability, and post-deployment verification.

Created process diagrams, flowcharts, and functional documentation to support deployment, training, and transition.

Delivered end-user training and documentation to 60+ users, reducing post-go-live support issues by 40%.

Salesforce Business Analyst/Administrator

Zeeto Technologies Inc. Princeton, NJ Jan 2023 – Mar 2024

Supported functional configuration and administration of Salesforce environments for 100+ users, including profiles, permissions, and workflow logic.

Assisted in solution configuration using Salesforce features such as data modeling, validation rules, and formulas.

Participated in unit, integration, and end-to-end testing, validating functionality against documented business requirements.

Built reports and dashboards to support leadership decision-making and operational tracking.

Conducted SQL-based data analysis to validate reports, identify discrepancies, and support issue resolution.

Provided production support and HyperCare, resolving 200+ issues and reducing average resolution time by 40%.

Created functional documentation, job aids, and training materials, supporting onboarding and adoption across client teams.

Business Analyst

Department of Innovation and Technology Internship Springfield, IL Oct 2021 – Dec 2022

Assisted with requirements gathering and documentation for systems supporting 10+ Illinois state agencies.

Supported process documentation and business workflows, creating diagrams and narratives for technical teams.

Worked with ServiceNow integrations to support request and incident management.

Developed Power BI dashboards to present compliance and operational metrics to senior stakeholders.

Conducted risk and gap analysis aligned with NIST 800-53 and ISO 27000, supporting audit and governance initiatives.

Used SQL queries to analyze system data and support remediation recommendations.

Business Analyst

Datapro Information Technology Pvt. Ltd. India Jan 2020 – Jul 2021

Supported client projects by gathering and documenting business and functional requirements under senior analyst guidance.

Assisted with process documentation and SDLC activities, gaining hands-on exposure to Agile and Waterfall delivery models.

Performed data validation and reporting using Excel and internal tools to support project tracking and client updates.

Prepared status reports, presentations, and user guides, improving communication between delivery teams and stakeholders.

Analyzed recurring data and process issues, documented root causes, and proposed workflow improvements that reduced manual rework and clarification cycles for the delivery team.

Education:

Master of Science – Management Information Systems

University of Illinois Springfield, IL

Bachelor of Science – Electronics & Communication Engineering

Gokaraju Rangaraju Institute of Engineering & Technology, Hyderabad, India

Certifications:

Salesforce Certified Business Analyst – 2026

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