Licensed Massage Therapist with Client-Focused Care

**/**** - ******* ******* *********

Self Employed licensed massage therapist, Orlando, FL

*Established positive relationships with clients through attentive listening skills during consultations.

*Exercised strong problem-solving abilities when faced with challenging situations or difficult customers.

*Utilized effective time management strategies to ensure that all appointments were completed within the allotted time frame.

*Developed and implemented individualized massage therapy treatments to meet clients needs.

*Utilized various massage techniques such as Swedish, deep tissue, trigger pointing, reflexology, lymphatic drainage and sports massage to provide relief from chronic pain and stress.

SKILLS

*Swedish massage *Hydrotherapy techniques *Hot stone massage *Trigger point massage *Lymphatic drainage *Prenatal massage *Self-care practices *Deep tissue massage *Sports massage *Reflexology *Stress relief massage 07/1995 - 08/2000 Bartender Manager

The Mission Inn Golf and Tennis resort, Howey In The Hills, FL I worked in Fine Dinning, Lounge, Banquet dept; as Bar captain; Wine Stuart and Managed Fine Dinning Restaurant.

*Greeted patrons promptly and cordially, exhibiting excellent guest service skills.

*Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.

*Utilized strong salesmanship skills to upsell drinks and appetizers.

*Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.

*Developed strong working relationships with customers and staff.

*Kept bar organized and clean during busy hours.

*Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions 01/1991 - 06/1995 Customer service representative

Evergreen sales and marketing, Daytona Beach, FL

* Promoted high customer satisfaction by resolving problems with knowledge and friendly service. *Remained calm and professional in stressful circumstances and effectively diffused tense situations.calm *Collaborated with sales team members to enhance service delivery processes. * Coordinated with sales team to address customer needs promptly. *Answered customer inquiries and provide provided Holly King

P.O Box 142, Winter Park, FL 32790 Phone: 321-***-**** Alt Phone: 321-***-**** Email: *********@******.***

Objective

Dedicated and friendly customer service professional seeking a position, Service Representative position where strong communication skills, problem-solving abilities, and a positive attitude can contribute to an excellent Customer Service experience and company Just trying to fix my résumé success. Ability Summary

I am a very dedicated, loyal and reliable employee that can adapt to any work environment or situation presented before me. I have exceptional communication and problem-solving skills. I am a 100% team player.

Employment History

accurate information. *Assisted customers with product inquiries in order placements. *Resolved customer complaints through effective problem-solving techniques. *Maintained accurate customer records. ICEV Communications

Vocational School Certificate

Southwest Airlines, Ocala, FL

I received a Certification from South West Airlines. I was granted this certification for successfully demonstrating competencies in the area of written, verbal, interpersonal and workplace communications. English language proficiencies, and communication theory. Manufacturing and Logistics

Vocational School Certificate

Polk State College, Ocala, FL

I received certifications in C.L.A; C.L.T: Safety, Quality Control, Machines and Manufacturingand P.M.M.I. I also have my OSHA card.

AA

2 Years of College or a Technical or Vocational School valenica college, kissimmee, FL

Massage Therapist

Vocational School Certificate

west side vo tech, winter garden, FL

08/2001 Licence Massage Therapist

State of Florida

None Specified

None Specified

References Available on Request

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

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