Client Service Specialist with Broad Experience
Resume:
Drake Moe
Client Service Representative
Las Vegas, NV 89146
**************@*****.***
Professional Summary
I am a hard worker and quick learner with years of experience in legal documentation, data entry, customer service, quality assurance, and sales. I am seeking a challenging career that will provide me with opportunities for growth and development. I am eager to contribute my skills and knowledge to an organization that is committed to excellence and continuous improvement. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Legal Researcher
Ace Consolidation-Las Vegas, NV
August 2025 to Present
Researching lawsuits through court documents, creating detailed leads with accurate information. Managing my own time sheets and workflow independently. Dispatching leads to teammates evenly and effectively.
Sales Manager
Vector Marketing-Lancaster, CA
June 2018 to Present
Independent contractor doing demonstrations, cold calling, and building my own client base. Transporting myself and scheduling times and dates to meet with potential clientele. Ordering product ensuring payment and proper data is entered so the client receives their product timely and correctly. Air plane Inspection Technician
RYDER INTERGRADED LOGISTICS-Burnsville, MN
June 2024 to March 2025
Working in a warehouse environment doing quality control, product inspection, paperwork verification, repacking and careful handling with extreme attention to detail at times. High focus and memory skills when examining large batches or quantities. Using problem solving skills when not all information is available. Ignoring distractions from loud noises that are common in a busy warehouse. Documenting issues with parts extensively and communicating with all parties involved on what is and isnt allowed. Time management for which parts are most needed and what parts can be done quickly. Working with expensive products that are usually very fragile. Holding clearance to government databases to access private information. Holding a standard of work when it comes to cleanliness of my work area. Using micrometers, ohmeters and various other tools of measurement to ensure accuracy. Learning the ins and outs of airplane and aerospace parts, manufacturing, and the materials used to do so. Legal Production Expert
First Legal-Los Angeles, CA
December 2020 to August 2023
Head of production for legal documents, used attention to detail and focus to proofread and fix trials, depositions and all other forms of legal proceedings. Ranging from page counts of anywhere from 10-200 pages. Broke multiple records regarding production. Created innovating and efficient ways to help to company and my department excel and expand. Managed myself with little supervision worked from home for two + years.
Customer Service Case Manager
Sutherland Global Services-Las Vegas, NV
May 2018 to November 2020
I work Inbound calls, emails, messaging dealing with everything from mediation, involving two or more parties. Also worked as a triage specialist sending calls to the appropriate teams with detailed admin notes. Dealt with weekly performance goals which case manager had reached whole time. Reached the best net promoter score for month of august with a monthly solve rate of 1000+ cases per month. Assisted other members of the team with more challenging questions, acted as assistant manager at times helping the team manager with coachings and trainings. Farm Hand
Lazy T Ranch-Leona Valley, CA
April 2017 to April 2018
93551
Clean stalls, Maintenance, Taking horses on walks, washing horses, feed and watering, pony parties, and weddings.
Sales Associate
Aldo-Henderson, NV
September 2016 to March 2017
89014
Sales on the floor, handling the sale at register, stock, filling out orders for other stores, and daily clean up. Education
Diploma
Palmdale High School-Palmdale, CA
June 2018
Upper secondary education
Skills
Prospecting Microsoft Office Analysis skills Customer relationship management Call Center Communication skills Active listening SaaS Customer support Customer service Cash register Empathy Data entry Google Docs RECEPTIONIST Software troubleshooting HubSpot Outbound sales Mac OS Microsoft Powerpoint Cross-functional communication Relationship management Typing CUSTOMER SERVICE Leadership Retail sales Account management Cash handling Emotional regulation techniques Presentation skills CRM software Computer operation Customer Care Equine Experience Project management Writing skills Triage Computer skills RETAIL SALES Search engines Case Management Call center Farming Machine learning iOS Customer acquisition Tableau Sales Marketing Customer Support Cleaning Experience Organizational skills Additional Information
Skills
* Elevated vocabulary.
* Microsoft proficient
* Can read and comprehend at a college grade level.
* Customer Service
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