Finance-focused Customer Service Leader

TAKENYA MACK

**** ** **** ** *** ***• Miami, FL *3147 • 786-***-**** • ************@*****.***

OBJECTIVE

Full time finance major seeking to use my customer service and leadership skills, as well as my experience analyzing financial statements, seeking a position with a top company.

Key skills include:

●Preparing and Analyzing Financial Statements

●Able to Calculate Financial Ratios

●Evaluating Organizational Performance Compared to Competition

●Reviewing Trends in Finance Industry

WORK EXPERIENCE

Miami Postal Service Credit Union, Doral, FL

ASSISTANT TELLER SUPERVISOR (April 2025 – Current)

Oversaw cash management processes, including vault balancing, cash shipments, and drawer audits.

Supervised and supported daily teller operations to ensure efficient workflow and excellent member service.

Assisted with scheduling to maintain proper branch coverage during peak hours.

TELLER (October 2023 – April 2025)

Maintained confidentiality of sensitive financial information.

Processed member transactions including deposits, withdrawals, transfers, and loan payments with high accuracy.

Provided exceptional member service by resolving account inquiries and concerns efficiently.

Grove Bank & Trust, Aventura, FL

PERSONAL BANKING ASSOCIATE (June 2021 - June 2023)

Develop and maintain relationships with business partners to increase cross-sell opportunities and achieve sales goals.

Accomplishments:

●Met and exceeded deposit quotas every quarter

Burlington, Hialeah, FL

SALES ASSOCIATE (August 2019 – November 2019)

Responsible for assisting customers and keeping sections clean, orderly, and appealing.

Winn Dixie Store, Miami, FL

CUSTOMER SERVICE (May 2017 – May 2018)

Responsible for balancing daily cash receipts, receiving and processing merchandise.

Accomplishments:

●Met and exceeded sales quotas every month

●Received top scores on customer service surveys

Champs Sports, Miami, FL

CUSTOMER SERVICE (October 2017 – February 2018)

Responsible for assisting customers with product selections and building customer confidence.

Accomplishments:

●Assisted in the organization of company files, promotional material, and administrative tasks.

●Exceeded store sales quota every month

EDUCATION & CREDENTIALS

SOUTHERN NEW HAMPSHIRE UNIVERSITY

Bachelor of Science in Finance, Expected Graduation: June 2027

FLORIDA MEMORIAL UNIVERSITY, Miami, FL

Bachelor of Science in Finance, Fall 2016 – Spring 2021

Extracurricular Activities

Student Ambassador, Society of Financial Education and Professional Development (2018)

Information Technology Skills

Microsoft Word • Excel and PowerPoint • Outlook and Access • PC and Mac • Online research

Certifications

Bloomberg Market Concepts

Society of Financial Education and Professional Development

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