Client-focused, Quick learner, Result oriented, 15+ years in Cust Serv

Jacquelyn Silva

**** ******* ** *****, ** *****

Cell: 267-***-**** Email: ***********@*****.***

Professional Profile

Experienced manager with excellent client and project management skills desiring a challenging role within the great organization.

Qualifications

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Operations management

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Accounts Payable/Receivable

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Client-focused

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Results-oriented

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Quick learner

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Computer Literate

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Computer proficient

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Customer Service

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Microsoft Office Training & Development

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Multi-Task Management

•15 years of experience in the utility field -Electric

•Fluent in English and Spanish

Relevant Experience

Process Improvement

•Created new departmental procedures manual.

•Assessed organizational training needs.

•Protective Services

•Applied safety procedures and policies as outlined by our corporate office.

•Documentation protection.

•Wrote and edited documents to keep staff informed on policies and procedures.

•Experience professional working in a fast passed environmental.

•Highly trustworthy, ethical, discreet and committed.

•Confident, detail oriented and resourceful in completing projects.

•Able to multi-task effectively

Experience

Operating an Etsy Shop- Craft Shop Owner

OctoberAugust 2015- Present

Retro Stuff Shop- Tampa, Fl 33610

Coordinate multiple online stores, prepare the orders, customer service and shipping.

Back Office & Bucket Manager

August 2000 – June 2015

Contract Callers Inc / Contractor for PECO Energy– Huntington Valley, PA

Coordinate multiple priorities and projects for two of three major departments; bucket crews and back office staff.

Perform general administrative duties in the office and was actively involved with AMI / CAD training, payroll, petty cash and personnel problem solving.

Administrative Assistant

April 1993 to September 1995

Equity Mortgage Inc – Mayaguez, PR

Coordinated work schedules, assisted customers with their mortgage applications, supervisory duties including payroll.

Reservation & Gate Agent

January 1991 to April 1993

Carnival Airlines – San Juan, PR

Made reservations, handled passengers manifest, assisted the pilot with routes, maps, weather and passenger count. Supervise the customer service agents.

Education

Catholic University of PR 1994

Mayaguez, PR

Psychology

Associate of Science

Bank & Commerce Institute 1992

Mayaguez, PR

Tourism

Associate degree

Western Adventist Academy 1990

Mayaguez, PR

General Studies

High School Diploma

Additional Information

References: Available upon request

Salary: Negotiable

Contact this candidate