Multilingual Customer Service & Administrative Professional
Resume:
JESSICA ISIMBI ABAYISENGA
Houston, TX
**************@*****.***
OBJECTIVE
To secure a challenge and knowledge filled position that will allow me to expand my expertise in my respective field and provide passionate and dedicated participation to a reputable team, which will both benefit me and the organization.
EDUCATION
Bachelor of Science: September 2022
Business Management and Marketing
University of kigali Kigali, Rwanda
PROFESSIONAL SKILLS
•Strong understanding of Windows operating systems to support and troubleshoot end user applications.
•Excellent critical thinking and analysis, verbal and written communications, and interpersonal interactions skills.
Customer Service
•Proficient and prioritize incoming phone, email, and service-related issues.
•Strong customer service and communication skills.
•Excellent active listening and ability to build customer rapport.
•Understanding of quality and performance metrics and their impact on customer satisfaction.
•Strong analytical skills to evaluate customer needs and determine solutions.
Administrative Skills
• Efficient with Microsoft office suite (word, excel, outlook)
• Multilingual (English, French, Kinyarwanda).
• Great organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
WORK HISTORY
Nziza Travels (Kigali, Rwanda) Travel coordinator
10/2020 - 08/2023
•Responded to traveling inquiries from customers via phones and email.
•Arranged domestic and international travel including lodging and transportation.
•Provided customers courtesy reminders regarding their upcoming travel plans.
•Documented customers’ digital information into database and ensured accuracy and privacy.
•Updated customers with the latest information regarding corresponding travel regulations and laws.
Danube Home Furniture Store (Kigali, Rwanda) Sales Associates 05/2017 – 04/2020
•Responsible for store inventory and sales floor set up.
•Assisted customers on product information and check out process.
•Guided customers through various financing options available.
•Communicated with customers via phone and email regarding future and past transactions.
•Coordinated product delivery for customers post transaction.
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