Customer-Focused Administrative & Accounting Professional
Resume:
LEONA J. BARBOUR
ABOUT ME
Goal orientated, I love people, great with numbers, diligent and reliable and I am always excited to make a difference. Motivated and dedicated to positive customer experience.
EXPERIENCE
Customer Service Lead, Publix Atlanta, Ga — 2021 — Current Customer service, drawer counts, P&L statements, payment transactions of all types, inventory management of tobacco products, WesternUnion transactions and assisting customers in Bill Pay.
BJ’s Wholesale — 2013–2015
P&L statements, customer service, working with customers to sign up for BJs credit accounts, explain the perks of membership,
Administrative Support; Delta Airlines, Atlanta, GA; 1995—2010 Refund auditing services for internal and external clients, pilot and crew scheduling, utilize Deltamatics and BARTS systems, locate pilots who have not signed on for their rotations as required, provide training for onboarding schedulers, special project facilitation and more.
Statistics Department Clerk; Olsten Services — 1990-1995 Process and code incoming tickets for domestic flights, prepare them prior to sending to Revenue Recognition area. Review tickets for clerical errors and make necessary corrections. Track data and forecast improvement measures where needed.
EDUCATION
Atlanta Technical College; Atlanta, Ga — Applied Science in Accounting AA, 2014 SKILLS
Business relations, MS Office Proficient, G-Suite, Time Management, Scheduling, Accounting, Email Etiquette, Interpersonal Skills, 76 WPM type speed, Resolution Minded, Project Management, Diligence in all tasks and deadlines. REFERENCES
*****.*******@*****.**
m
850 Mt Zion Blvd,
Jonesboro, Ga 30236
Available Upon Request
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