Operations Manager with Hospitality Expertise
Resume:
Heidi Martin
operation manager
Operations management JAn 2003 – May 2018
Baymont Inn & Suite Comfort Suites Microtel Inn & Suites Memphis, TN
●Overseas daily hotel operations to ensure smooth and efficient service across all departments
●Manages front desk, housekeeping, maintenance, and guest services teams
●Ensures high standards of cleanliness, safety, and brand compliance are maintained
●Monitors guest satisfaction, resolves complaints, and handles escalated service issues
●Develops staff schedules, conducts training, and supports employee performance management
●Review occupancy, revenue, and operational reports to meet financial goals
●Controls operating costs, budgets, and inventory (supplies, amenities, equipment)
●Coordinates with sales and marketing to support occupancy and revenue growth
●Ensures compliance with company policies, local regulations, and hospitality standards
●Leads team meetings and fosters a positive, service-focused work culture
References
Jorge Lara
Seguros Insurance 864-***-****
Lee Turner
Cabinet Installation 864-***-****
Harold Daniels 901-***-****
Travelodge
Ragi Shah 901-***-****
Baymont/ Comfort Suites/ Microtel
Pastor Crain 901-***-****
New Testament Christian Church
Key Skills
Hotel Operations
Guest Satisfaction
Revenue Management
Staff Training & Development
Front Office Operations
Budget Management
Customer Service
Team Leadership
Hospitality Management
Quality Assurance
Conflict Resolution
Process Improvement
Education
Certificate
Hotel and Restaurant Manager
Standford Career Institute-August/2008
Associate Of applied Arts degree
bob jones university -May/1986
Professional Experience
secretary
Cabinet installations Greenville S.C. November 2022- February 2024
Coordinated daily installation schedules for crews, ensuring timely project completion and efficient route planning.
Served as the primary point of contact for clients, providing updates, confirming appointments, and resolving inquiries.
Managed work orders, contracts, and project documentation to maintain accurate and organized records.
Communicated with installers, vendors, and project managers to support smooth workflow and job readiness.
Processed invoices, purchase orders, and payment records with a high level of accuracy and attention to detail.
Tracked project timelines and job statuses, proactively identifying scheduling conflicts and resolving issues.
Maintained filing systems and digital databases to ensure quick retrieval of project information.
Assisted with inventory tracking and supply coordination to support installation teams.
Prepared reports, correspondence, and job summaries for management review.
Delivered professional customer service, contributing to positive client experiences and repeat business.
administrative assistant
Travelodge by Wyndham Memphis, TN May 2018 – October 2022, May 2024-Dec 2025
Provide administrative support to hotel management and department heads
Manage calendars, schedules, and internal communications
Prepare reports, correspondence, and operational documents
Coordinate meetings, events, and staff communications
Maintain accurate records, files, and databases
Assist with payroll, invoices, and basic accounting tasks
Support front office operations and guest service initiatives
peed execution.
Monitor office supplies and place orders as needed
Professional PROFILE
Results-driven Hotel Operations professional with 15+ years of progressive experience leading daily hotel operations, enhancing guest satisfaction scores, and supporting revenue growth. Expertise in front office operations, team leadership, staff training, budget oversight, and service excellence. Proven ability to streamline processes, ensure brand and regulatory compliance, and deliver exceptional guest experiences in high-volume hospitality environments. Recognized for strong leadership, strategic problem-solving, and maintaining high operational performance standards.
*********@*****.***
Memphis, TN
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