Remote Support Operations Specialist applicant with 30+ years

Lillie Bray

Powder Springs, GA • ********@*****.*** • 678-***-****

Professional Summary

Over 30 years of delivering exceptional customer experiences with a strong record of improving operational efficiency and supporting organizational goals. Known for excellent criticalthinking skills, crossfunctional collaboration, and profitdriven decisionmaking that strengthens mission, values, and longterm business success. Adept at managing complex workflows, ensuring compliance, and driving process improvements that elevate customer satisfaction.

Professional Experience

Coordinator 3

Comcast Business Services – Atlanta, GA

January 2018 – January 2026 (Retired)

Processed TollFree orders with accuracy and attention to detail.

Tracked order delivery to ensure timely installation and customer readiness.

Collaborated with internal departments to meet customer deadlines and resolve issues.

Ensured adherence to company policies and projectmanagement procedures.

Supported the development of processimprovement initiatives to enhance operational effectiveness.

Coordinator 2

Comcast Business Services – Atlanta, GA

April 2014 – January 2018

Maintained daily communication with ILEC/CLEC partners to ensure order completion.

Monitored customer orders for accuracy, quality, and satisfaction.

Partnered with crossfunctional teams to improve workflow efficiency.

Ensured compliance with company policies and projectmanagement standards.

Developed and implemented streamlined procedures for coordinating customer orders.

Implementation Specialist

Broadvox – Atlanta, GA

January 2004 – February 2014

Provided consistent communication and updates to customers throughout installation processes.

Collaborated with management to align customer solutions with organizational goals.

Delivered training to new customers on systems, products, and services.

Configured applications to meet client needs while maintaining security and compliance standards.

Education

Bachelor of Arts in Business Administration

University of Arizona Global Campus – Tucson, AZ

Completed May 2022

Graduated Cum Laude

GPA: 3.66

Certifications

Google AI Essentials – Completed September 22, 2025

40Hour PreLicensing Course: Property, Casualty & Adjusters

Office of Insurance and Safety Fire Commissioner – Completed (2026)

Contact this candidate