Customer-Focused Banking & Travel Specialist
Resume:
FINESSA
TAYLOR
*********@*****.***
Phoenix, AZ 85004
Bold Profile
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
PROFESSIONAL SUMMARY
SKILLS
• Leadership
• Customer Service
• Critical Thinking
• Organization
• Time Managment
Central High School
05/2013
EDUCATION
JPMorgan Chase - Travel Advisor
09/2022 - Current
JPMorgan Chase - Underwriting Analyst
06/2018 - 09/2022
Real Time Resolutions - Collections Agent
03/2016 - 04/2018
Apria Healthcare - Customer Service Representative 01/2013 - 01/2015
WORK HISTORY
Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
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Delivered exceptional customer service by promptly addressing inquiries via phone, email.
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Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
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Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.
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Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
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Improved department efficiency by developing file management systems and spreadsheets to manage loan review.
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Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
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Served bankers, internal staff and borrowers by offering alternative options and explaining credit decisions.
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Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
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• Processed payments and applied to customer balances. Maintained high volume of calls and met demands of busy and productive group.
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• Negotiated to collect balance in full.
• Sales
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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