Customer Support & Billing Resolution Specialist

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Your request (1560616) has been updated. To add additional comments, reply to this email. FIXD Support (FIXD)

Sep 11, 2025, 09:18 PDT

Hi Richard,

I'm sorry to hear that you're not satisfied. Please note that by canceling, you will lose access to the following features:

Call FIXD Mechanic Hotline

Confirmed Fix & Cost

Issue Forecast

Vehicle History Report

Emissions Precheck

Unfortunately, your subscription is not eligible for a refund as it falls outside the refund policy period. However, I can disable auto-renew for you so that you won't be charged in the future. Would you like me to proceed with canceling the auto-renewal? Thank you,

The FIXD Team

Leave your feedback here: https://www.surveymonkey.com/r/PGXQTJP Richard Hennecke

Sep 11, 2025, 09:18 PDT

Hello, FIXD

I just viewed a post from my PayPal account, and have debited my bank account for

$99.99. I was very shocked at the unexpected charge for a subscription that I was unaware of. Some time ago I ordered your scanning product, only to find that after trying it out I had my own equipment. My own equipment gave me better information and so the FIXD scanner was put aside. When I ordered FIXD from you I wanted 1 although I received 2. I thought FIXD was mine to use and not connected to a subscription. As of today I will cancel my use of your product and request a refund of

$99.99.

Your appreciation of this situation,

Richard C. Hennecke

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