Retail Sales Supervisor

Vasilis Steve Bougiamas

Retail Sales Supervisor

717-***-**** **********@*****.***

Experience

Staples – Retail Sales Supervisor 2020 – Present

● Diagnose and repair PCs, laptops, printers, and networking devices.

● Provide customer support for technology purchases, setup, and repairs.

● Provide technical support for device setup, OS installation, and performance optimizing.

● Develop scripts to automate OS installations and performance optimization tasks.

● Troubleshoot network compatibility issues to restore functionality.

● Maintain repair logs, manage inventory, and process point-of-sale transactions.

● Multitask on cashier, sales, and merchandising responsibilities.

● Respond quickly and resourcefully to customer requests and concerns.

● Create a positive, inviting environment for customers.

● Understand and use basic selling skills to engage and present solutions.

● Handle returns and online pick-ups.

● Achieved high ESP penetration for Computers and Tablets, Connected Devices, Furniture, and General Merchandise.

Peter Billis International – Digital Inventory Support 2024 – Present

● Manage digital cataloging of collectibles, ensuring accuracy and quality control.

● Support E-Commerce systems, including online listings and image management.

● Contribute to digitization workflows and technology-driven processes. Education

● Millersville University – Bachelor of Science in Computer Science

● Harrisburg Area Community College – Associate of Science in Computer Science Certifications

● CompTIA Network+ - MXZN9TKYW2BQ5K42 - Valid 8/26/2025 - 8/26/2028 Technical Skills

● Can code in the following programming languages: Java, C, C++, Python, Node.js, Angular, JavaScript, HTML, CSS, SQL

● Hardware & Repair: PC assembly, troubleshooting, component replacement, printers

● Operating Systems: Windows, Linux, macOS (installation, imaging, support)

● Networking: LAN/Wi-Fi setup, IP configuration, connectivity troubleshooting

● Software & Tools: Microsoft Office, remote support tools, ticketing systems

● Customer Service: Clear communication with technical and non-technical users Vasilis Steve Bougiamas

Retail Sales Supervisor

717-***-**** **********@*****.***

Projects:

● Java Development: Implemented multi-threaded applications demonstrating collections, encapsulation, and polymorphism. Have used Maven and Spring Boot to write a basic social media RDBMS in Java as well as a Wordle clone and a UML Diagram GUI program.

● Web App (Node.js/Angular/HTML/CSS): Built a responsive web application as part of coursework, including CRUD operations with a backend database, which culminated into the aforementioned social media RDBMS.

● Database Systems: Designed and optimized SQL queries and schemas for relational database projects. Used PostgreSQL, MySQL, and MongoDB in school.

● Software Development Coursework: Participated in team-based projects, including kanban board, agile development, sprint planning, story grooming, continuous integration, continuous delivery, and continuous deployment, waterfall, and the Model- View-Controller methods to develop the aforementioned Wordle, UML, and Social Media RDBMS projects with my classmates at Millersville. Used GitHub in school as the repository.

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