Administrative support, customer service

JULIANE ICKES-JEFFERSON

***** ****** ** *******, **** 44065

216-***-**** • **********@*******.***

CAREER SUMMARY:

• Medical office, patient advocacy and liaison, medical terminology, patient care related customer service

• Patient admissions/registration, privacy/HIPPA adherence, appointment scheduling, insurance verification, billing, medical coding

• Administrative support for director and management level, real estate facilities management

• Office management, vendor relations and customer service

• Inventory and Accounting skills

• Working knowledge of the following software: Microsoft (Word, Outlook, Excel, Acess), Cleveland Clinic (expertise in Lawson, Epic, Intranet, and JCAHO), MemberPoint, Site Seer (Real Estate database), Explorer (Construction database), Service Insight, ON BASE Accounting system, Green Tracker Waste Reporting and Utility Reporting

• Problem solving and multi-tasking, intermediate analytical and quantitative skills, quickly adjust to change implement new knowledge, excellent work ethic

• 40 WPM

EDUCATION AND CERTIFICATIONS:

Notre Dame Academy - Diploma Chardon, OH

Lakeland Community College - Accounting Kirtland, OH

Cuyahoga Community College - Financial/Managerial Accounting Highland Hills, OH

Notary Public since 1999

RELATED EMPLOYMENT:

Cleveland Clinic Cleveland, OH

Health Unit Coordinator [HUC] on Transplant 11/04/17 - 07/2023

Coordinate the care for all of the patients on the unit. Possess strong communication skills, including verbal and written, as well as be able to effectively multi-task. Office skills, such as organizing, filing, and scheduling, are required. Responsible for a range of support duties, such as:

• Greeting visitors,

• Ordering supplies,

• Assembling patient charts,

• Answering telephones

• Entering patient information into the computer

• Corresponding with doctors and nurses

• Scheduling patient appointments with other departments

• Other administrative tasks as needed

College of Optometrists in Vision Development Aurora, OH

Certification & Administrative Coordinator 7/2011 – 10/2013

• Audit and update credentialing and continuing education requirements for members

• Maintain/distribute certification materials and Journal publication including: respond to inquiries, process travel grants, edit articles and ads for publication, electronic and postal mailings of correspondence.

• Assist with member certification and annual seminar preparation, travel and execution including: shipping meeting supplies, setup and takedown, participant check-in, ensuring smooth flow, etc.

• Administrative support including: word processing, copying, filing, meeting coordination, etc

NovaCare Rehabilitation Mayfield Village, OH

PSS (Patient Service Specialists) for Physical Therapy 4/2010 – 11/2010

• Patient care focused customer service and administration: registration, scheduling, insurance verification, billing/payments

• Primary contact/patient liaison with clinical staff

• Clerical, secretarial, reception, coordination with clinical staff to ensure smooth flow of operations

Cleveland Clinic- Chagrin Falls Chagrin Falls, OH

Office Assistant 12/2001 – 12/2002

• Patient care focused customer service and administration: admissions/registration, privacy/HIPPA adherence, patient liaison and advocacy, appointment scheduling, insurance verification, billing/payments, medical coding and terminology

• Medical coding, data entry and retrieval in the EPIC System

• Business, financial and appointment-related services for various departments

ADDITIONAL EMPLOYMENT HISTORY:

The Home Depot Aurora, OH

Special Services Representative (Full Time) 05/08/15 – 10/30/16

• Assist customers, associates and managers with special orders, returns, cashiering, customer service and any other duties needed to be performed in the store.

Back Office Associate (Part time) 5/2014 – 10/30/16

• Administrative, IT, and accounting functions including: verification and audit of daily cash register transactions, cash drops, prepare store for next day register transactions, supply order

Marriott Hotels Reservation Center Solon, OH

Hotel Reservationist Customer Service (Full time) 10/2014 – 05/2015

• Call center scheduling of national and international reservations, trouble shoot customer issues

CB Richard Ellis Healthcare Independence, OH

Facilities Coordinator for Cleveland Clinic Medical Offices 11/2007 – 2/2010

OfficeMax, Inc. Shaker Heights, OH

Facilities Analyst 1/2003 – 7/2006

Giant Eagle/Riser Foods –Cleveland Division Bedford Heights, OH

Facilities Management Coordinator 2/1995 – 11/2001

Administrative Secretary to the Director of Real Estate

Administrative Secretary to the Director of Construction

Administrative Assistant to Equipment Buyer/Construction

Administrative Assistant Buyer-Wholesale Procurement

Payable clerk - Wholesale Payables Department/DSD Retail Payables

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