Data Entry Specialist with Health Info Mgmt Focus

CINDY A. SWISS

720-***-**** ***********@*****.***

SKILLS & QUALIFICATIONS

• 15+ years of medical office and facility experience, including front desk duties, patient registration, insurance verification, and medical records management.

• Proficient in medical terminology, knowledgeable of CPT & ICD coding, and electronic health records (EHR) systems.

• Strong customer service skills, effective communicator, and adept at working with diverse populations.

• Detail-oriented, problem solver, empathetic, and critical thinker. LICENSURES & CERTIFICATIONS

• Colorado Licensed Real Estate Broker Associate (2019)

• Certified Nursing Assistant, Colorado (2015-2023, inactive) EDUCATION

Front Range Community College

• Health Information Management courses, CPT & ICD coding training, CNA licensing program

Central NM Community College

• Associate of Applied Science in Integrated Studies

• Additional coursework in Law, Ethics, Medical Terminology, Anatomy & Physiology, Psychology, and Sociology

PROFESSIONAL EXPERIENCE

HomeSmart Real Estate Brokerage Broker Associate (2020-2024)

• Guided clients through buying/selling processes, providing the best customer service possible.

• Managed CRM systems, marketing materials, newsletters, and legal contracts. United States Census Bureau Field Enumerator & Representative (2020, 2023-2024)

• Educated participants, ensured confidentiality, and conducted in-person/remote census data collection.

• Utilized government-issued software for record-keeping and case management. Health Information Management – Contract Roles

• Parallon – Lead Scanning Tech (2017-2018): Managed medical record digitization for over 3,000 patient charts. Reviewed charts for misfiled reports and incorrect patient scanned into chart.

• Go-To Healthcare Services – Medical Records Trainer: Trained staff in record scanning and indexing for EHR transition. Organized and scanned hundreds of loose patient documents.

PowerBack Rehabilitation CNA, Medical Records Assistant, Front Desk (2015-2017)

• Provided high-quality patient care and assisted in medical records management.

• Scheduled appointments, entered patient data, and maintained front desk operations. Medical Office Experience (2000-2014)

• Worked in specialty clinics, including: Occupational Medicine, OB/GYN, Ophthalmology, Mental Health, Cardiology, and Family Practice

• Managed front desk, patient intake, medical records, billing assistance, and government security clearance duties related to employee drug screens.

• Supported crisis teams in hospital mental health clinics, earning "Employee of the Month" for crisis intervention.

TECHNICAL SKILLS

• EHR Systems CRM Software Microsoft Office Suite

• Medical Records Management HIPAA Compliance

• Real Estate Contract Management

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