Experienced Operations & Guest Service Leader

SARAH JASON

Austin, Texas • 210-***-**** • *****.*.*****@*****.***

PROFILE

Bilingual Economics student at The University of Texas at Austin with a Business Minor at the McCombs School of Business, concentrating in Marketing and Management. Experienced in coordinating operations, guiding teams, and maintaining a consistent customer experience in high-volume environments. Strong communicator with cross-cultural awareness and a growing interest in how consumer behavior and brand identity shape market engagement. EDUCATION

The University of Texas at Austin

Bachelor of Arts in Economics

Business Minor, McCombs School of Business

Expected Graduation: May 2026

Northeast Lakeview College; San Antonio, TX — Associate of Arts in Business Administration EXPERIENCE

HOST – JULIET ITALIAN KITCHEN - AUSTIN, TX

MAY 2025 — PRESENT

• Coordinated guest flow and reservation systems to optimize seating efficiency and reduce wait times during peak hours.

• Communicated with guests and staff to ensure a consistent and positive brand experience across direct interactions.

• Resolved customer inquiries and special requests with professionalism, strengthening satisfaction and returning customer engagement.

LEAD HOST – BRASÃO BRAZILIAN STEAKHOUSE; SAN ANTONIO, TX MARCH 2024 — JANUARY 2025

• Led and trained a front-of-house team to deliver cohesive service and uphold brand standards in a high-volume dining environment (300–1200 guests/day).

• Managed seating logistics and service pacing based on guest patterns, improving workflow efficiency and guest experience consistency.

• Collaborated with management to align communication, service style, and guest treatment with the restaurant’s brand identity.

ASSISTANT MANAGER – VALENCIA NAILS & SPA; SAN ANTONIO, TX JANUARY 2023– APRIL 2024

• Managed scheduling, client relations, and service coordination to support consistent customer experience and returning client loyalty.

• Trained and guided new staff to maintain service tone, communication style, and brand presentation.

• Organized daily operations and task delegation to streamline workflow and minimize service delays. MINISTER SCHOOL TEACHER – FRIENDSHIP CHURCH; SAN ANTONIO, TX DECEMBER 2019– MAY 2022

• Educated and cared for up to 12 children aged 6 months to 4 years in a safe, nurturing environment.

• Developed and led interactive lessons to encourage creativity, empathy, and early learning.

• Built strong, trust-based relationships with parents to support child development.

• Promoted social and emotional growth through play, art projects, and group activities.

• Collaborated with staff to maintain a positive, structured, and supportive classroom setting. SKILLS

• Technical: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, Social Media Management

(Instagram, TikTok, Facebook), Reservation Systems (OpenTable), POS Systems.

• Business & Analytical: Consumer Behavior Awareness, Brand Experience, Customer Journey Insight, Market & Trend Observation, Workflow Optimization, Business Communication.

• Soft Skills: Team Coordination, Staff Training & Support, Problem-Solving, Conflict Resolution, Adaptability, Cross- Cultural Communication.

• Languages: Fluent in English and Portuguese (reading, writing, and speaking).

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