Azure Cloud Architect and Enterprise Messaging Leader

Jerry L. Hartless

Azure Cloud Architect

Contact information:

Phone: 703-***-****

Email: *****.********@**********.**

Seasoned Cloud and Messaging Engineer with over 30 years of enterprise IT experience, specializing in Microsoft 365, Exchange, Teams, and Azure administration.

Proven expertise in managing hybrid and multi-cloud environments, leading large-scale migrations, and implementing security and compliance frameworks including DISA STIG, DLP, and enterprise email security protocols.

Skilled in PowerShell automation, Microsoft Graph API integrations, and operational process optimization.

Adept at providing Tier 2/3 support, streamlining IT operations, and ensuring system reliability across Office 365, Azure, AWS, and Google Cloud platforms.

Recognized for leadership in cloud infrastructure, mobile device management, and enterprise messaging administration.

Clearance: TS/SCI, Yankee White

Technical Skills

Microsoft 365: Administered Exchange Online, Teams, Azure AD, Power Automate, and PowerShell scripting.

Cloud Platforms: Expertise in Azure, AWS, and Google Cloud administration.

Email Security: Experience with Proofpoint, SPF, DKIM, DMARC, TLS/SSL, and email threat protection protocols.

PowerShell: Developed scripts for Exchange, Teams, and Azure automation.

Hybrid Exchange: Managed migrations from Exchange 2016/2019 to Exchange Online with a focus on coexistence and compliance.

Professional Experience

Department of State April 2025 to Present

Office 365 Administrator

Harmonia, LLC

Administer Office 365 environments, including user provisioning, license management, and service configuration.

Manage Azure resources and Exchange 2019 SE for enterprise messaging and collaboration.

Provide Tier 3 support for end users, including Teams and Office 365 applications.

Administer mail archiving solutions to ensure compliance and retention policies.

Develop and maintain process documentation and support procedures for IT operations and end-user guidance.

Innovative Inc October 2024 to January 2025

Cloud Hosting Administrator

Administered multi-cloud environments including AWS, Google Cloud, and Microsoft Azure for enterprise workloads.

Managed Office 365 and Windows Server environments, including user provisioning, license management, and Active Directory administration.

Administered VMware virtual servers and ensured high availability for client workloads.

Implemented and maintained DUO multi-factor authentication and cloud security policies.

Automated cloud and server tasks using PowerShell scripting to improve efficiency and compliance.

Provided Tier 3 support across 100+ customer environments, resolving complex infrastructure and application issues.

Oversaw license management and compliance across cloud and on-premises systems.

GRF June 2024 to September 2024

Messaging Administrator

Administered Azure Cloud services, including virtual machines, cloud storage, and service monitoring.

Managed Office 365 accounts, license assignments, and user provisioning.

Performed on-premises and cloud server patching to maintain system security and compliance.

Administered Microsoft Intune for endpoint and mobile device management.

Configured Office 365 firewall rules to secure cloud connectivity and access.

Monitored and maintained virtual server environments, ensuring high availability and operational performance.

Highmark Health Insurance August 2019 to May 2024

Azure Cloud Architect

Administered enterprise messaging platforms including Microsoft Exchange 2007/2010/2013/2016/2019 and Exchange Online (Microsoft 365).

Designed and implemented Exchange Hybrid architecture and executed migrations to Microsoft 365 using the Hybrid Configuration Wizard.

Provided Tier 3 engineering support for complex Exchange, Office 365, and cloud infrastructure issues.

Led Microsoft 365 migration initiatives, including environment assessments, user migrations, and operational documentation.

Managed Azure infrastructure resources, including virtual machines, cloud storage, and application hosting.

Administered Azure AD (Microsoft Entra ID) for user provisioning, license management, role-based access control, and account recovery.

Managed Active Directory environments, including user accounts, organizational units (OUs), and identity lifecycle management.

Implemented security and compliance controls, including DISA STIG adherence, Microsoft security reviews, and firewall/network configuration for cloud connectivity.

Managed endpoint and mobile device security using Microsoft Intune.

Implemented monitoring and security analytics using Microsoft Sentinel, Splunk, and IronPort email security appliances.

Office of the Comptroller of the Currency, Washington D.C. April 2018 to August 2019

Microsoft Azure Administrator

Administered and supported Microsoft 365 and Exchange Hybrid environments, ensuring reliable messaging and identity synchronization.

Managed and maintained Azure AD Connect, including upgrades and implementation of a standby server for high availability.

Provided Tier 3 technical support for complex email and messaging issues within Exchange Online and hybrid environments.

Implemented and managed Data Loss Prevention (DLP) policies to protect sensitive organizational data.

Administered Exchange Online Protection (EOP) and Advanced Threat Protection (ATP) to enhance email security and threat mitigation.

Performed patch management and maintenance across hybrid cloud and on-premises infrastructure.

Automated administrative reporting and operational tasks using PowerShell scripting.

Performed daily Microsoft 365 administration, including user management, service monitoring, and issue resolution.

Developed technical documentation and operational procedures to support system administration and project initiatives.

Government Publishing Office, Washington D.C. October 2017 to April 2018

Microsoft Azure Administrator

Administered Microsoft 365 and Exchange Hybrid environments, ensuring reliable mail services and hybrid connectivity.

Installed and configured ADFS monitoring services to support federation authentication and system availability.

Secured ADFS infrastructure using PowerShell, implementing security configurations and hardening measures.

Provided Tier 3 support for complex email and messaging issues across hybrid Exchange environments.

Performed patch management and maintenance for hybrid cloud and on-premises infrastructure.

Developed PowerShell scripts to automate administrative tasks and generate server health and operational reports.

Implemented automated mail flow testing scripts to proactively monitor messaging system performance.

Produced daily operational and status reports to track system health and environment stability.

Developed technical documentation to support system administration and operational processes.

Pentagon, Alexandria, Virginia April 2017 to September 2017

Messaging Administrator

Administered Microsoft Exchange 2010 and Lync 2013 Server environments, ensuring reliable enterprise messaging and communication services.

Conducted DISA STIG compliance reviews and implemented security controls across messaging infrastructure.

Revised and enforced Email Domain Security Plan to strengthen organizational email security posture.

Supported BlackBerry 10 and BlackBerry 12 enterprise infrastructure for mobile communications.

Applied Microsoft patches, security updates, and rollups, and planned/upgraded servers to maintain system currency and compliance.

Managed SIPRNET and NIPRNET servers, ensuring secure, network-specific messaging operations.

Automated reporting using PowerShell, producing daily uptime and operational metrics for stakeholders.

Collaborated with teams to plan and execute infrastructure upgrades and system improvements.

ICMARC, Washington, D.C. June 2016 to March 2017

Messaging Administrator

Administered Office 365 environments, including user management, service configuration, and operational support.

Managed digital certificates to ensure secure messaging and system communications.

Supported and administered Mail Marshal and Symantec SPAM filtering, including Exchange Online Protection (EOP) implementation and testing.

Developed and enforced SPAM/security policies for new device deployments to enhance organizational email security.

Administered SolarWinds monitoring tools to track system performance and identify issues proactively.

Migrated and supported mobile devices using Good for Enterprise and AirWatch, ensuring seamless enterprise mobility.

Housing and Urban Development Office of Inspector General December 2015 to June 2016

Mobility and Exchange Engineer

Administered Exchange 2010, including mailboxes, resource scheduling, ActiveSync policies, and enterprise patching.

Managed Good Dynamics platform, including migration from Good for Enterprise 7.x/8.x, upgrades, and mobile device policy enforcement.

Implemented Apple DEP and supported enterprise mobile device enrollment and security compliance.

Provided Tier 3 support, training, and documentation for the help desk and end-users.

Administered Proofpoint email security to protect organizational messaging systems.

Conducted SQL Server patching to ensure system stability and security compliance.

Configured Exchange meeting rooms and resources, optimizing calendar and scheduling management.

Served as technical lead for the messaging team, driving projects and infrastructure improvements.

Note: professional experience prior to 2015, shall be provided upon request

Education

B.S. History, RADFORD UNIVERSITY

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