Operations Manager & Customer Service Leader

EVELYN GGANAH

404-***-**** *******@*****.*** Stockbridge, Ga

PROFESSIONAL EXPERIENCE

Manager Whataburger McDonough, GA January 2025 – Present

• Led daily shift operations, managed team schedules, and ensured compliance with cleanliness and food quality standards.

• Oversaw inventory and supply orders, optimized workflow, and helped drive store performance to meet sales targets.

• Provided frontline support to customers and resolved issues quickly and effectively Manager Taco Bell Stockbridge, GA February 2022 – November 2024

• Directed daily operations including scheduling, inventory control, and team leadership for a high-volume location.

• Maintained high standards for food quality and sanitation; monitored performance metrics to achieve sales goals.

• Trained and motivated employees, boosting staff productivity and customer satisfaction. Client Support Specialist Walmart Remote June 2019 – August 2021

• Managed escalated customer inquiries and disputes with professionalism and care.

• Performed detailed compliance reviews and liaised with third-party providers to ensure seamless service resolution.

• Delivered consistent top-tier support while working in a fast-paced remote environment. Manager KFC Tucker, GA April 2017 – June 2018

• Supervised store operations, led shift management, and provided hands-on coaching to new team members.

• Ensured food quality, safety standards, and inventory control were upheld.

• Focused on guest experience and sales performance through strategic planning and team engagement.

CORE SKILLS

• Team Leadership & Staff Development

• Shift & Operations Management

• Customer Service & Dispute Resolution

• Time Management & Multitasking

• Inventory & Supply Chain Coordination

• Sales Strategy & Performance Optimization

• Verbal & Written Communication

• Adaptability in Fast-Paced Environments

EDUCATION

Georgia Piedmont Technical College, Clarkston, GA

Attened January – May 2008

Columbia High School, Decatur, Ga

High School Diploma August 2003- May 2007

LANGUAGES

ENGLISH (FLUENT), SPANISH (BASIC CONTROVERSIAL).

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