Quality Engineer - ISO 9001 & CAPA Leader with 15+ Years
Resume:
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SUMMARY
Results-driven QMS and Packaging Professional with 15+ years of FMCG experience specializing in Quality Management Systems and Packaging Technology. Led successful internal and external audits, deployed enterprise QA platforms (ETQ, EWMA & PASS), and spearheaded packaging innovations at Olayan Kimberly- Clark. Delivered measurable improvements in packaging efficiency, sustainability, and product shelf life while ensuring full regulatory and global standards compliance. Recognized for managing cross-functional projects and consistently achieving business objectives. EXPERIENCE
01/2024 GCC Packaging Technologist
Olayan Kimberly Clark, Dammam
Managed the design, development, and optimization of packaging solutions for a range of family care products, including facial tissue, bath tissue, kitchen towels, and rolled towels.
Collaborated with cross-functional teams, including marketing, product development, and supply chain, to ensure packaging met both consumer needs and manufacturing requirements.
Led initiatives to improve packaging sustainability, focusing on reducing material usage and increasing recyclability across all product lines. Conducted packaging performance tests to ensure durability, product protection, and compliance with GCC regulatory standards. Worked closely with suppliers to source materials that meet the company's quality and sustainability standards, while optimizing cost efficiency. Supported the introduction of new packaging designs, ensuring smooth implementation from prototype to production, and addressing any technical challenges.
Provided technical expertise in troubleshooting packaging issues on the production line, leading to increased efficiency and reduced downtime. Prepared material specifications for a new SoftPack asset, supported FAT processes as a core team member, supervised installation and commissioning at Dammam Mill, and conducted trials and UAT through to full production go-live.
HAMADA ALABD
Packaging Technologist
Dammam, Saudi Arabia
******.******@*****.***
01/2019 - 12/2023 Quality Analyst
Olayan Kimberly Clark, Dammam
Supporting 5 mills in implementation of new quality system (PASS). Supporting 5 mills in ETQ and EWMA systems.
Supporting 5 mills to achieve Q% Leading internal & External audits in 2 mills.
Reporting Quality KPI's and reviewing results and put action plan to achieve targets.
Handling CAPA process in 2 mills.
Handling Supplier portal (SCAR) system in 2 mills. Handling QNC process in 2 mills.
Managed communication on safety measures and workplace incidents, and initiatives driving vital changes in workplace environments. Fixed identified issues to increase productivity and boost workflows. Analyzed and tested different builds to identify, trace and help resolve bugs. Created and achieved product quality objectives and met product specifications.
Wrote, edited and updated project manuals.
06/2015 - 12/2018 GCC ETQ & EWMA Admin
Olayan Kimberly Clark, Dammam
Managing more than 200 users for ETQ system in GCC (training, generating access and maintaining system).
Managing more than 200 users for EWMA system in GCC (training, generating access, build and maintain system, run daily report and reviewing KPI's and put action plan to RTT).
Managing all internal and external audits in Saudi mill (QMS audit, SASO audit, Kuwait audit and ISO audit).
Lab equipment calibration.
Handling pest control program.
Analyzed, identified and diagnosed applications and interface problems with 95% accuracy.
Offered ongoing support to achieve client's needs and end-users to increase productivity by 50%.
Supported development and project objectives by collaborating effectively with cross-functional teams using project management systems such as ETQ and EWMA.
Maximized quality of service by implementing Quarterly training sessions focusing on best practice programming methodologies. 01/2012 - 05/2015 RM Quality senior
Olayan Kimberly Clark, Dammam
EDUCATION
2009 Minufiya University
Bachelor of Commerce - BCom
Inspect all RM received in Saudi Warehouse against Company specifications.
Established supplier rating report based on rejection numbers and types of defects.
Communicate all defects and NCP to suppliers to explain defects types that found and issue QNC report.
Performed Supplier qualifications & assessment.
Managing WH team to follow FIFO protocol.
08/2010 - 01/2012 Lab Technician
Olayan Kimberly Clark, Dammam
Inspect all FG products before releasing it to markets. Established daily inspection report and share it with QA leader. Train operation team on STM to be able to conduct tests on lines. Ensured all samples were stored correctly and clearly labelled. Monitored condition and performance of test equipment to ensure excellent working order and identify reactive and preventative maintenance needs.
Verified test data and results for effective analysis and evaluation. 03/2010 - 07/2010 Sales representative
Arab Dairy, Egypt
Consistently achieved against personal goals and KPIs to improve overall company sales performance.
Maximized business potential by providing excellent customer service and ensuring 100% client retention.
Resolved issues impacting sales and business outcomes Increased profits through generating and maintaining relationships with new accounts and effectively selling new products.
Earned numerous recognitions for exceptional customer service. Set up appointments with potential and current customers to discuss new products and services.
SKILLS
Packaging Development & Technology Packaging Sustainability & Cost Optimization Shelf-Life & Barrier Property Improvement EtQ, EWMA & PASS Systems Expertise Quality Management & ISO 9001 Corrective Action Implementation & Root Cause Analysis
Supplier Audits & Vendor Qualification GMP Audits & Compliance Staff Training & Development Data Gathering, Review & Technical Analysis Non-Conformance Reporting & CAPA Quality Audits & System Implementation CERTIFICATIONS AND LICENSES
JavaScripts Essential Training LinkedIn, Online 06/01/21. Professional Front-End Web Development Udacity, Online 04/01/21. Advanced Digital Marketer Udacity, Online 02/01/21. ISO AWARENESS SESSION ON ISO 9001-2015 SGS, Saudi Arabia 01/01/16. INTERNAL AUDITOR BASED ON ISO 9001-2015 SGS, Saudi Arabia 01/01/16. ICDL, Ministry of Communication & Information Technology Egypt 02/01/10.
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