Quality Engineer - ISO 9001 & CAPA Leader with 15+ Years

HAMADA ALABD

Packaging Technologist & Quality Management Systems (QMS) Leader

Dammam, Saudi Arabia +966-***-***-*** Menoufia, Egypt +201********* ******.******@*****.*** PROFESSIONAL SUMMARY

Results-driven Packaging Technologist and Quality Management Systems (QMS) Leader with 15+ years of progressive experience in Fast-Moving Consumer Goods (FMCG) manufacturing across GCC markets. Proven track record driving packaging development and optimization, end-to-end new product introduction (NPI), factory acceptance testing (FAT), and user acceptance testing (UAT) for SoftPack and flexible packaging assets. Deep expertise in ISO 9001:2015 quality systems, Corrective and Preventive Action (CAPA), non-conformance (NCR) management, and Statistical Process Control (SPC). Experienced administrator of ETQ, EWMA, and PASS enterprise quality platforms supporting 200+ users across 5 mills. Consistent record of improving Overall Equipment Effectiveness (OEE), reducing material waste and cost, and leading cross- functional teams through regulatory compliance, supplier qualification, and continuous improvement initiatives. PROFESSIONAL EXPERIENCE

GCC Packaging Technologist Olayan Kimberly-Clark, Dammam, KSA January 2024 – Present

• Led end-to-end packaging development and optimization for a new SoftPack flexible packaging asset — authoring material specifications, leading Factory Acceptance Testing (FAT) and User Acceptance Testing (UAT), and supervising full commissioning at Dammam Mill — achieving on-schedule production go-live with zero critical defects.

• Delivered 15%+ reduction in packaging material usage across facial tissue, bath tissue, and kitchen towel lines by redesigning packaging structures for recyclability and barrier performance, directly advancing GCC sustainability targets.

• Reduced production-line downtime by approximately 20% through proactive root cause analysis (RCA) and troubleshooting of packaging equipment failures, partnering with engineering and supply chain teams on Corrective and Preventive Actions (CAPA).

• Executed end-to-end packaging qualification process (prototype through production) for 5 Stock Keeping Unit (SKU) families, ensuring 100% compliance with GCC regulatory standards, Saudi Standards, Metrology and Quality Organization (SASO) requirements, and internal quality specifications.

• Optimized supplier sourcing and qualification for packaging materials across 3 key commodity categories, delivering measurable cost savings while maintaining or exceeding quality, sustainability, and shelf-life engineering standards.

• Collaborated with cross-functional teams including R&D, engineering, procurement, and operations to support continuous improvement (CI) initiatives and stage-gate new product introduction (NPI) milestones on schedule. Quality Analyst Olayan Kimberly-Clark, Dammam, KSA January 2019 – December 2023

• Deployed the PASS enterprise quality management platform across 5 mills, onboarding and training 200+ users and reducing manual quality reporting effort by an estimated 30% within the first 6 months of go-live.

• Led internal and external audits (ISO 9001:2015, SASO, Kuwait Quality Mark) at 2 mills with a 100% pass rate over 4 consecutive audit cycles, reinforcing compliance and audit readiness across the GCC network.

• Managed end-to-end Corrective and Preventive Action (CAPA) and Non-Conformance Report (NCR) processes for 2 mills, cutting average corrective-action cycle time by 25% through standardized workflows, root cause analysis (RCA), and cross-functional follow-through.

• Administered the Supplier Corrective Action Request (SCAR) portal for 2 mills, tracking and resolving supplier non- conformances and contributing to a measurable improvement in incoming material acceptance rates and supplier quality performance.

• Owned Quality Key Performance Indicator (KPI) reporting for 2 mills — building dashboards, analyzing Statistical Process Control (SPC) trend data, and developing action plans that drove consistent achievement of monthly quality targets.

GCC ETQ & EWMA System Administrator Olayan Kimberly-Clark, Dammam, KSA June 2015 – December 2018

• Administered ETQ Reliance and EWMA enterprise quality management system (QMS) platforms for 200+ GCC users — managing access control, system configuration, training, and maintenance — while increasing user productivity by 50% through quarterly best-practice training sessions.

• Managed all internal and external Quality Management System (QMS) audits for the Saudi mill including ISO 9001:2015, SASO, Kuwait Quality Mark, and Good Manufacturing Practice (GMP) audits, achieving a 95%+ first-pass resolution rate on audit findings through accurate root cause diagnosis and rapid Corrective and Preventive Action

(CAPA).

• Executed laboratory equipment calibration programs and pest control compliance programs, ensuring zero regulatory non-compliance findings across 3 consecutive annual inspections.

• Built and maintained EWMA daily reporting cadence, enabling real-time Key Performance Indicator (KPI) visibility and faster Return-to-Target (RTT) decisions for operations leadership. Raw Materials Quality Senior Analyst Olayan Kimberly-Clark, Dammam, KSA January 2012 – May 2015

• Inspected 100% of incoming raw material (RM) shipments to the Saudi warehouse against approved material specifications, reducing defective material releases to production by establishing a structured supplier rating and qualification system.

• Developed and issued supplier quality rating reports based on rejection rates, defect type analysis, and Statistical Process Control (SPC) data, directly informing procurement decisions and driving measurable supplier quality improvement.

• Instituted First-In-First-Out (FIFO) inventory compliance protocol for the warehouse team, eliminating material-age non-conformances and improving inventory accuracy and traceability. Quality Control Lab Technician Olayan Kimberly-Clark, Dammam, KSA August 2010 – January 2012

• Inspected 100% of finished goods against quality specifications prior to market release and compiled daily Quality Assurance (QA) reports for QA leadership, supporting zero product recall incidents during tenure.

• Trained 15+ production operators on Standard Test Methods (STM) and Good Manufacturing Practice (GMP) procedures, enabling in-line quality checks and reducing lab sample backlog by approximately 20%. SKILLS

Quality Management Systems (QMS): ISO 9001:2015 · ETQ Reliance · EWMA · PASS · SASO Compliance · Good Manufacturing Practice (GMP) · Internal & External Audits · Audit Readiness Corrective & Preventive Action (CAPA): Root Cause Analysis (RCA) · Non-Conformance Report (NCR) · Supplier Corrective Action Request (SCAR) · Statistical Process Control (SPC) · Continuous Improvement (CI) Packaging Technology: Packaging Development & Optimization · Flexible Packaging · Barrier Engineering · Shelf-Life Engineering · SoftPack Assets · Material Specifications · Packaging Qualification · Recyclability New Product Introduction (NPI): Factory Acceptance Testing (FAT) · User Acceptance Testing (UAT) · Stage-Gate Process · Prototype to Production · Stock Keeping Unit (SKU) Management Supplier & Regulatory Compliance: Supplier Qualification & Auditing · Incoming Material Inspection · FIFO Inventory Control · Saudi Standards Metrology and Quality Organization (SASO) · GCC Regulatory Standards Data & Reporting: Key Performance Indicator (KPI) Dashboards · Overall Equipment Effectiveness (OEE) · Trend Analysis · Quality Reporting · Cross-functional Team Leadership Digital & Technical: Front-End Web Development · JavaScript · Digital Marketing · ICDL CERTIFICATIONS & LICENCES

• Internal Auditor – ISO 9001:2015 SGS, Saudi Arabia (2016)

• ISO 9001:2015 Awareness SGS, Saudi Arabia (2016)

• Professional Front-End Web Development Udacity (2021)

• Advanced Digital Marketing Udacity (2021)

• JavaScript Essential Training LinkedIn Learning (2021)

• ICDL – International Computer Driving License Ministry of Communication & Information Technology, Egypt (2010) EDUCATION

Bachelor of Commerce (BCom) Menoufia University, Egypt 2009

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