MarTech Specialist Hospitality Data & Feeds Specialist

TRINITY SPEAR

Atlanta, GA (Hybrid-Ready)

*************@*****.*** 770-***-****

linkedin.com/in/trinity-spear-a063a5239

PROFESSIONAL SUMMARY

Detail-oriented Marketing Technology (MarTech) Specialist with hands-on experience supporting hotel-level digital platforms, metasearch operations, and data accuracy within large hospitality environments. Proven ability to troubleshoot discrepancies, manage complex workflows, and collaborate cross-functionally across Revenue, Sales, Marketing, and Operations teams. Strong analytical mindset with a hospitality-first approach to problem solving and system optimization.

CORE SKILLS & TOOLS

● Metasearch & Digital Feed Operations

● Hotel Distribution & Hospitality Systems

● Data Accuracy & Discrepancy Resolution

● Google Hotel Ads, TripAdvisor, Kayak, Trivago

● Pricing Accuracy, Taxes & Fees Validation

● Ticket Management & Issue Resolution

● Cross-Functional Collaboration (Revenue, B2B, Marketing, Ops)

● Reporting, QA & Data Auditing

● Stakeholder & Partner Support

● Process Documentation & Optimization

● Excel, Google Sheets, CRM & PMS Platforms

● Hybrid / Fast-Paced Operational Environments

PROFESSIONAL EXPERIENCE

MarTech Specialist (Contract)

IHG Hotels & Resorts — Remote/Hybrid

Jan 2026 – Mar 2026

● Supported metasearch and digital feed operations, ensuring accurate hotel data across platforms such as Google Hotel Ads and partner channels.

● Investigated and resolved rate, taxes & fees mismatches, improving pricing accuracy and reducing discrepancies impacting customer visibility.

● Monitored Google Hotel Center and feed performance, identifying unmatched listings and delayed matches and escalating findings to internal teams.

● Conducted data audits and QA checks on hotel inventory, availability, and pricing feeds to ensure alignment across systems.

● Collaborated with B2B partners, Revenue Management, and Marketing teams to troubleshoot feed issues and ensure timely resolutions.

● Managed high-volume tickets and operational requests, prioritizing issues and documenting resolutions for process improvement.

● Provided detailed reporting and insights on system inconsistencies and performance gaps, supporting ongoing optimization efforts.

Sales & Marketing Coordinator

Courtland Grand Hotel (Trademark Collection by Wyndham) — Atlanta, GA 2023 – Present

● Supported hotel-level marketing operations and systems, ensuring accurate property data, pricing details, and availability across platforms.

● Acted as a primary point of contact for operational issues, troubleshooting discrepancies across Revenue, Sales, and Operations teams.

● Managed high-volume requests and tickets related to event systems, room blocks, and rate accuracy.

● Audited and validated rates, taxes, and fees, identifying inconsistencies and escalating issues to maintain accuracy.

● Collaborated cross-functionally to ensure hotel inventory and promotional data were correctly reflected across systems.

● Maintained documentation and tracking systems to ensure full issue resolution and prevent recurrence.

● Supported digital marketing initiatives through clean data inputs and accurate reporting. Sales & Events Coordinator

Atlanta Evergreen Lakeside Resort — Stone Mountain, GA 2021 – 2023

● Supported hotel distribution and sales systems, ensuring accuracy of rates, event inventory, and group data.

● Partnered with Revenue Management to resolve pricing inconsistencies and availability issues.

● Maintained and audited large datasets tied to bookings, room blocks, and promotions.

● Acted as liaison between internal teams and external partners for smooth operational execution.

● Identified inefficiencies and contributed to improved processes and response times. RELEVANT EXPERIENCE ALIGNMENT

● Metasearch Feed Support: Experience validating hotel data, rates, and availability for feed accuracy and discrepancy resolution

● Pricing Accuracy & QA: Strong background in auditing rates, taxes, and fees with root-cause analysis

● Cross-Functional Collaboration: Daily coordination with Revenue, Marketing, B2B, and Operations teams

● Ticket & Issue Management: Proven ability to manage, prioritize, and resolve high-volume requests

● Hospitality Systems Knowledge: Deep understanding of hotel distribution, inventory, and operational dependencies

EDUCATION

Bachelor of Science in Marketing

Minor: Computer Science

Morehead State University

WHY YOU’LL HIRE ME

● Hospitality-trained with real-world MarTech + distribution experience

● Comfortable owning data accuracy, feeds, and technical issue resolution

● Strong analytical mindset with exceptional attention to detail

● Proven ability to work independently and cross-functionally

● Ready for hybrid operations and fast-moving environments

Contact this candidate