Security guard wachman

M.K. RAHIM

P o box no: *****

Mob No - +*** 056*******

Email: **********@*****.***

CAREER OBJECTIVE

A dedicated and versatile professional with a proven record of accomplishment in patient care, building management, and customer service roles. Possessing strong analytical skills and a proactive approach to problem solving, I am committed to maximizing productivity and performance. Seeking a challenging opportunity where I can leverage my diverse experience, determination, and self-motivation to contribute effectively to organizational success and achieve personal growth in a dynamic corporate environment. WORK EXPERIENCE

1. Patient Care - Dubai Health Authority, Dubai, UAE

(2019 – Present)

ROLES & RESPONSIBILITIES

1. Provide compassionate assistance with activities of daily living for patients, ensuring their comfort and dignity.

2. Monitor and record vital signs, promptly reporting any abnormalities to the medical team. 3. Administer medications and treatments accurately, documenting all interventions as per protocols. 4. Collaborate with healthcare professionals to develop and implement personalized care plans for patients.

5. Maintain a clean and safe environment, respond to patient needs promptly, and document all patient information accurately in electronic medical records 2. Building Caretaker cum Customer Service

Al Serkal Real Estate Company, Dubai and Abu Dhabi, UAE

(Dec 2016 - May 2019)

ROLES & RESPONSIBILITIES

1. Monitor CCTV systems and promptly respond to alarms, ensuring the security of the premises. 2. Conduct routine inspections to ensure the proper locking of windows and blinds, maintaining building security protocols.

3. Perform emergency repairs and limited maintenance tasks to uphold the safety and functionality of the building.

4. Supervise janitorial staff to ensure cleanliness standards are met and hazardous materials are promptly addressed.

5. Provide customer service assistance, including showing showroom apartments and offices, addressing inquiries, and resolving concerns to enhance tenant satisfaction and retention 3. Customer Care

Jafza office, PCFC Jebel Ali Free Zone Authority, Dubai, UAE

(Dec 2006 - Sep 20)

ROLES & RESPONSIBILITIES

1. Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

2. Serve as a primary point of contact for clients, responding to their queries via phone, email, or in-person interactions.

3. Process customer requests, including applications, registrations, and documentation, accurately and efficiently.

4. Collaborate with internal departments to coordinate and facilitate customer requests and resolve complex issues.

5. Maintain comprehensive records of customer interactions and transactions, ensuring accuracy and confidentiality.

6. Proactively identify opportunities to enhance customer experience and provide feedback to management for process improvement.

4. Facility & Cleaning Supervisor - Holiday Hotel, Dubai, UAE

(2004 – 2006)

ROLES & RESPONSIBILITIES

1. Assign cleaning duties to staff and ensure adherence to prescribed standards of cleanliness throughout the hotel premises.

2. Investigate and address any complaints regarding housekeeping services or equipment promptly and effectively.

3. Coordinate work activities among various departments to ensure seamless operations and guest satisfaction.

4. Conduct orientation and in-service training for staff to explain policies, procedures, and proper use of equipment.

5. Monitor inventory levels of cleaning supplies and equipment, ensuring adequate stock to support daily operations.

TECHNICAL QUALIFICATIONS

DPS (SIRA) License (Department of Protective Systems General H.Q)

Fire Fighting and Safety Course from PCFC Fire Department, Dubai World

Safety and Security Officer Training from POND ACADEMY and DASCAM

Diploma in Electrician Training from Chakai Trivandrum in India

Fire and Safety Technical Certificate, Dubai, UAE (2018) EDUCATIONAL QUALIFICATIONS

S.S.L.C, Kerala Board of Examination, India

Pre-Degree, Kerala University, India

ADDITIONAL QUALIFICATIONS

Excellent customer service skills

Hardworking and self-confident

Effective planning and control abilities

Proficient in equipment handling

Cooperative and organized

Excellent communication skills

PERSONAL DETAILS

Date of Birth: 8-1-1983

Nationality: Indian

Gender: Male

Marital Status: Married

Religion: Muslim

Languages Known: Arabic, English, Hindi, Malayalam, and Tamil PASSPORT DETAILS

Passport No: E 3879790

Place of Issue: Dubai

Date of Expiry: 23-12-2025

Visa Status: Employment Visa

DECLARATION

I hereby declare that the above-mentioned information is correct and true to the best of my knowledge and belief.

M.K. Rahim

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