Customer Service Professional with 4+ Years Experience

Naikimah Dashiell

862-***-**** ****************@*****.*** Plainfield, New Jersey

www.linkedin.com/in/naikimah-d-55118a259

CUSTOMER SERVICE REPRESENTATIVE

• Front line customer support professional with 4+ years resolving consumer and commercial billing issues and complaints

• Investigated and negotiated account adjustments, improving resolution efficiencyly through clear documentation

• Managed customer accounts and escalated disputes, presenting tailored settlement options within policy limits

• Compiled and reported on case outcomes to identify trends and inform process improvements WORK EXPERIENCE

DIMENSION DEVELOPMENT HYATT REGENCY Princeton, NJ

FRONT DESK AGENT Feb 2023 - Present

• Resolved guest concerns daily, reducing escalations and enhancing overall satisfaction

• Processed cash transactions and balanced cash drawer at shift end with 100% accuracy

• Coordinated guest reservations daily, optimizing room assignments and occupancy

• Managed front desk operations for daily check ins/outs and fielded calls weekly

• Investigated and resolved billing discrepancies for guests, adjusting accounts within established limits THE HOME DEPOT Watchung NJ

CUSTOMER SERVICE REPRESENTATIVE Mar 2019 - Feb 2023

• Facilitated customer returns and service requests daily, ensuring prompt resolution

• Processed customer payments and reconciled daily revenue transactions

• Resolved complex customer issues by keeping a calm and positive demeanor.

• Managed customer inquiries and complaints via phone and email in a timely and professional manner.

• Investigated billing issues related to returns and authorized account adjustments within policy Cablevision Newark NJ

CALL CENTER REPRESENTATIVE May 2007 - Sep 2008

• Delivered service to 50+ customers daily, reducing repeat inquiries through efficient resolution

• Documented and maintained accurate records of customer interactions for compliance

• Utilized computer systems and so ware to process customer inquiries and requests.

• Demonstrated strong communication and problem-solving skills in resolving customer issues.

• Analyzed billing discrepancies and guided customers through resolution options EDUCATION

South University Savannah

Montclair State University

University High School Newark NJ

HIGH SCHOOL DIPLOMA

SKILLS

Billing & Account Management: Billing, Customer Accounts, Account Adjustments, Billing Issue Resolution, Negotiation Customer Support & Complaint Resolution: Complaint Resolution, Customer Service, Phone & Email Support, Inquiry Handling Documentation & Reporting: Documentation, Reporting, Record Keeping, Data Entry Operational Coordination: Reservation Coordination, Front Desk Operations, Cash Handling

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