Customer Service Representative Candidate with Integrity and Diligence
Resume:
SULAIMON AMINAT IYABO
Address: Alhaji Usman Street, Agboyi Estate, Alapere, Ketu, Lagos.
Email: ****************@*****.***.
Tel: 091********, 091********
CAREER OBJECTIVES
To work creatively and intelligently, utilizing my potential and skills in strategizing towards the growth of the organization and achieving high productivity.
PERSONAL INFORMATION
Date of Birth: Jan 24, 1998
Sex: Female
Marital Status: Single
State of Origin: Osun State
L.G.A: Boripe
Nationality: Nigeria
Language: English & Yoruba
PERSONAL OBJECTIVES
Adequate commitment towards achieving the aim of the organization.
Honesty and Integrity.
Good interpersonal relationship.
High integrity and uprightness towards any given task. SKILLS AND COMPETENCIES
Good writing and interpersonal communication skills.
Ability to learn fast and good team player.
Ability to influence people positively.
Ability to work for the goodness of the organization.
Creative and ability to work with minimal supervision. WORK EXPERIENCE AND EMPLOYMENT HISTORY
Organization: A4 Professional Laundry Services. 2025 Post Held: Receptionist
Employer: Mr. Adeleye Adebiyi (C.E.O)
Duties:
Data entry: Accurately entering customer information, order details and payment data into the system.
Payment processing: Handling cash, credit card transactions and other payment methods.
Record-keeping: Maintaining records of customer orders, payments and laundry services provided. Organisation: Al-Ameen’s Place 2023
Post Held: Store Manager
Employer: Mrs. Halimat Olaniyan (C.E.O)
Duties:
Responsible for the overall daily operations of the shop.
Ensuring efficiency and profitability.
Facilitating customer service and meeting sales and financial goals. Organisation: Ikosi Ejirin Local Government 2020-2021 Post Held: Industrial Training
Employer: Mr. Idowu Olusesan (H.R.M)
Organisation: Comjul Private School 2019-2020
Post Held: Class Teacher
Employer: Mrs. Comfort Olorunfemi (Proprietress)
Duties:
Preparation of lesson notes following the scheme of work.
Delivering classroom lectures, taking roll calls and maintaining disciplinary measures.
Assisting the principal on special duties such as admission prospectus preparation, office files arrangement and examination invigilation.
Organisation: Impact Community Newspaper 2018
Post Held: Reporter (Student Industrial Work Experience Scheme (SIWES) Employer: Mr. Olakunle Adelabu (Publisher)
Duties:
Uses investigation and research to gather the details of a story or event.
Interviewing experts or eyewitnesses.
Writing and editing stories.
Building professional relationships.
Organisation: El-Shaddai Fashion Studio 2014-2017
Post Held: Stylist
Employer: Mr. Oni Oluwagbenga (C.E.O)
Duties:
Researching historical fashion trends.
Communicating with clients.
Inform customers about fashion trends.
Create outfit combinations for clients.
Ideation and presentation of looks.
Working with designers.
EDUCATIONAL QUALIFICATION
LAGOS STATE POLYTECHNIC, IKORODU, LAGOS STATE 2020-2022
(Higher National Diploma) in Mass Communication
LAGOS STATE POLYTECHNIC, IKORODU, LAGOS STATE 2017-2019
(National Diploma) in Mass Communication
AGBOWA COMMUNITY GRAMMAR SCHOOL 2009-2015
Secondary School Certificate (O-Level)
METHODIST PRIMARY SCHOOL 2003-2009
Primary School Leaving Certificate
PROFESSIONAL CERTIFICATION COURSE/TRAINING
Customer Relationship Management (CRM) 2024
Customer Service
Creating Customer Loyalty
Determining the needs and wants of customers
Dealing with customer’s personalities
Dealing with customer’s complaints
Proper customer care and etiquette
Telephone Etiquettes
Having Product Knowledge
Customer Relationship Management Strategies
Telemarketing
Human Resource Management (HRM) 2024
Human Resource Management
Human Resource Planning
Recruitment, Selection, and Decision making.
Performance Appraisal/Evaluation
Basic Terminologies in HRM
Health and Safety in the workplace
Risk Management
OTHER QUALIFICATION/CERTIFICATION
NATIONAL YOUTH SERVICE CORPS (NYSC) 2023-2024
PPA: Arm in Faith College
Location: 9, Oludare Faleye street, via NASFAT, Ogijo, Ogun State. Post Held: Class Teacher
COMMUNITY DEVELOPMENT SERVICE 2023-2024
Group: Gender Vanguard CDS Group
Location: Ogijo, Ogun State
Post Held: Public Relations Officer
COMPUTER SKILLS: Microsoft Word, Microsoft Excel.
HOBBIES: Reading, Writing, Volunteering, Meeting new people. REFEREES
MR. IBRAHIM FATOYINBO
Lecturer (LAGOS STATE POLYTECHNIC)
**************@*****.***
MRS. COMFORT OLORUNFEMI
Proprietress (COMJUL PRIVATE SCHOOL)
MR. OLAKUNLE ADELABU
Publisher (IMPACT COMMUNITY NEWSPAPER)
MRS SOFIAT OLANREWAJU
Principal (ARM IN FAITH COLLEGE)
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