Versatile Store Manager with Operational Excellence

Freddy Garcia

Bergen County, NJ 201-***-****

Email: ****************@*****.***

Education

Montclair State University Montclair, NJ

Bachelor’s of Arts, Economics Cumulative GPA 3.3

● Deans list Honor Award Recipient

Work Experience

J&J Tires and wheels (Lodi, NJ) (Saddle Brook, NJ) Store Manager August 2017- Present

● Supervised daily operations of a high-volume tire shop, ensuring efficient workflow across tire installation, repair, balancing, and alignment services. Managed a team of 8+ technicians and service advisors, including hiring, training, scheduling, and performance evaluations. Maintained strong customer satisfaction ratings by resolving service issues quickly and professionally, improving repeat customer business by 25%.

● Oversaw inventory management, ordering, and vendor relations to maintain stock levels while controlling costs. Implemented new point-of-sale and service tracking software, streamlining operations and reducing service turnaround time by 15%.. Conducted regular safety inspections and enforced OSHA compliance standards across all operations.

Projects

Behavioral Economics and Consumer Spending Patterns Project Description:

Explore how cognitive biases and heuristics influence consumer decisions in areas like retail, online shopping, or investments. Use surveys or experiment designs to observe spending behavior.

● Skills Demonstrated: Behavioral economics, data collection, survey analysis.

● Tools Used: Python, Excel, survey tools like Google Forms and R Studio Skills & Interests

Languages: English & Spanish

Hobbies: Fitness, Reading, Video Games, DIY Projects and Camping

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