Motivated Customer Service & Admin Professional
Resume:
SM
SHANIA MONTOYA
***************@*****.*** 404-***-**** Lithonia, USA 30058
Motivated employee and organizational problem-solver with advanced customer service skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
• Administration
• Documentation
• Reporting
• Medical Records Processing
• Scheduling
• Inbound & Outbound Communication
• Time Management
• Customer Service
• Computer Skills
• Call Documentation
• Restorative Procedures
• Call Center Environment
• Problem Resolution
• Microsoft Office
• Microsoft Teams
• Conflict Resolution
• Remote and In-person service environments
• Data Entry
• Account support
Dent1st Atlanta, GA
Dental Assistant
11/2023 - Current
Assisting Dentists during procedures, educating patients on Oral health, and helping patients feel comfortable.
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• Scheduling appointments, managing patient records and billing.
• Preparing exams rooms and documenting dental care services. Collaborating with Denal Hygienists and team members to make sure patients are well taken care of.
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McDonald Dental Peachtree Corners, GA
Customer Service Receptionist
03/2022 - 11/2023
Managing and maintaining patient record accurately. Reviewing and uploading medical records data.
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Verifying insurance, scheduling appointments, answering incoming calls and making outgoing calls.
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• Managed appointment scheduling and coordinated patient flow efficiently.
• Answered phone calls promptly, addressing inquiries and resolving issues. Performed administrative tasks such as filing paperwork, updating databases.
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Provided customers with product details such as prices, availability, delivery times.
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Pillars Stone Mountain, GA
Customer Service Representative
03/2022 - 10/2023
Responded to customer inquiries through phone and email communications.
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Resolved customer complaints with empathy and effective problem- solving skills.
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Summary
Skills
Experience
Contributed innovative ideas and solutions to enhance team performance and outcomes.
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Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Assisted with customer requests and answered questions to improve satisfaction.
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Provided excellent service and attention to customers when face-to-face or through phone conversations.
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Alight Public Relations Atlanta, GA
AE Customer Care
09/2021 - 03/2022
Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships by providing the highest level of professionalism and knowledgeable service.
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Identified consumer needs, clarified information, and researched issues to provide alternative solutions.
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Asked probing questions to determine service needs and accurately input information into electronic systems.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Assisted with customer requests and answered questions to improve satisfaction.
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Ashworth College Gwinnett, GA
Student Service Representative
04/2019 - 12/2020
Responded to student questions to resolve inquiries within the pre-established timeframe.
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• Processed student payments and set up payment plans. Researched and resolved collections disputes to maintain customer relationships.
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Identified consumer needs, clarified information, and researched issues to provide alternative solutions.
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Assisted students with enrollment and registration processes at Ashworth College.
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Managed student inquiries through phone, email, and live chat support channels.
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Maintained accurate student records in the college's information management system.
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United Education Institute Stone Mountain, GA
Dental Assistant in Dental
01/2022
Miller Grove High School Lithonia, GA
High School Diploma
05/2018
Graduated
Education and Training
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