Client Advocate & Case Management Specialist

Quimesha Lattimore

Douglasville, GA ***** *********@*****.*** +1-346-***-****

Professional Summary

Customer-focused professional with extensive experience in case management, client advocacy, and service coordination in regulated industries. Skilled in building strong relationships, resolving complex issues, and ensuring client satisfaction. Adept at managing multiple priorities, maintaining accurate documentation, and collaborating with cross-functional teams to deliver exceptional service. Authorized to work in the U.S. for any employer. Core Competencies

• Customer Success & Relationship Management

• Problem Resolution & Conflict Management

• CRM Tools (Salesforce experience preferred)

• Communication & Interpersonal Skills

• Time Management & Organization

• Billing & Contract Review

• Team Collaboration & Independent Work

Relevant Experience

Claratel Behavioral Health

October, GA October 2025 – Present

• Provide behavioral health case management and support services to clients.

• Develop and implement individualized care plans to address mental health needs.

• Coordinate with healthcare providers and community resources for comprehensive care.

• Maintain accurate documentation and ensure compliance with regulatory standards.

• Advocate for clients and resolve service-related issues promptly. Case Manager

Lakeland Regional Health – Lakeland, FL September 2024 – October 2025

• Conduct comprehensive assessments and develop individualized care plans to meet client needs.

• Facilitate communication between healthcare providers and community agencies to ensure coordinated care.

• Resolve service-related issues, advocate for clients, and manage complex cases involving insurance benefits.

• Maintain accurate documentation and track progress using electronic systems. Human Social Services Clinical Coordinator

UnitedHealthcare – Tampa, FL February 2023 – September 2024

• Served as primary point of contact for clients, managing care plans and ensuring timely service delivery.

• Addressed client concerns, clarified issues, and implemented solutions to improve satisfaction.

• Coordinated referrals for social services and maintained compliance with regulatory standards.

• Documented interactions and tracked outcomes in CRM systems. Director of Social Services

Lakeland Nursing & Rehabilitation Center – Lakeland, FL October 2021 – December 2022

• Oversaw client care plans, discharge planning, and family communications.

• Resolved complaints and ensured compliance with state regulations.

• Maintained detailed records and collaborated with interdisciplinary teams. Education

• Master’s Degree in Human Services – Walden University (2023)

• Bachelor of Arts in Health Services Administration – St. Petersburg College (2021)

• Associate of Arts in Liberal Arts – Hillsborough Community College (2018) Technical Skills

• CRM Systems (Salesforce experience)

• Microsoft Office Suite

• Electronic Medical Records

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