Versatile Customer Service and Operations Associate

DANIEL MORSE

Wisconsin Dells, WI ***** +1-414-***-**** **************@*****.***

Work Experience

Johnson controls

Johnson Controls Wisconsin Dells, WI

January 2023 to October 2025

• Taking inbound and outbound calls directing HVAC mechanics and customers. Warehouse Worker

Target Corporation Pewaukee, WI

October 2022 to October 2023

• Packed and loaded approximately 6 semi-trucks during shift with items to be shipped to stores and guests

• Ensured accurate processing of merchandise.

• Performed above productivity standards by using effective and efficient time management principles

• Maintained a neat, clean, and organized work area

• Followed all safety policies and procedures

Retail Associate

NIKE Wisconsin Dells, WI

March 2022 to July 2023

• Built rapport with customers to ensure their satisfaction during buying experience

• Greeted customers upon entering the store to immediate address customer needs

• Ensured online requests were accurate before placing customer orders

• Kept backroom inventory neat and organized

• Provided excellent customer service

• Mastered POS System

• Stocked Inventory on the sales floor as needed

• Properly ticketed all merchandise to be moved to the sales floor and displayed point-of-sale specific products and packaging displays per company expectations

• Worked within and maintained specific quality service standards Education

High School Diploma

Wisconsin Dell High School Dell, Wisconsin, US

May 2022

Skills

Phone etiquette Team development HVAC Merchandizing and stocking Attention to detail Organizational skills Conflict management Outbound calling Data entry Office experience Customer service Computer Skills: MS Word and Excel Windows Employee engagement Customer communication Retail sales Client interaction via phone calls Administrative experience Computer operation Microsoft Outlook Map reading Rapport Building Customer relationship building Record keeping CRM system proficiency POS Systems Filing Typing Sales support Objection handling (sales technique) Customer inquiry handling Employee retention Hand tools Interpersonal communication

Certifications and Licenses

Driver's License

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