Debt Collection & Warehouse Specialist with Drive

MALLIKE Blackwood

Debt collection

*******************@*****.*** 1-876-***-**** Kingston, Jamaica

PROFESSIONAL SUMMARY

Motivated and reliable individual seeking a new opportunity to grow skills, contribute positively, and deliver quality work.

WORK EXPERIENCE

Warehouse attendant

Osherms consultation services/avalon

July 10 - September 25

Warehouse Attendant at Avalon Warehouse with experience in receiving, organizing, and dispatching goods. Responsible for loading and unloading items, maintaining a clean and safe work environment, and supporting daily warehouse operations efficiently.

Debt collection agent

SSG support services group

Nov 17 - Present

- Achieved a 95% collection rate on overdue accounts, exceeding departmental targets by 20% through proactive communication and negotiation strategies.

- Reduced average days to collect debt by 30%, streamlining processes and implementing effective follow-up protocols.

- Trained and mentored a team of 5 new agents, improving overall team performance and increasing monthly collections by 15%.

- Utilized data analytics to identify trends in delinquent accounts, leading to the development of targeted strategies that decreased write-offs by 25%.

Wholesale clerk

S.E Bryan wholesale

July 1 - July 8

Dedicated wholesale worker with hands-on experience in inventory handling, customer service, loading and unloading goods, and supporting sales operations.

Sales rep

Rhino marketing

June - July

Face-to-face Sales Representative with hands-on experience engaging customers, promoting products, and supporting daily sales activities. Gained practical skills in communication, customer interaction, and basic sales techniques within a fast-paced environment.

Market seller

Coronation market

June2018 - June 2025

Hardworking market worker with hands-on experience in customer service, sales, cash handling, and stock management at Coronation Market.

Market worker at Coronation Market with experience selling goods, assisting customers, handling cash transactions, and maintaining a clean and organized stall. Reliable and customer-focused in a busy market environment.

EDUCATION

City and guilds in English,math,customer service

Ascot high school

Sep 2018 - Nov 2023

CxC and course in English,math

Distinction college

Sep 2023 - June2024

SKILLS

Team player Communication

LANGUAGES

English - Conversational

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