Customer Service & Passenger Services Specialist

HAZEL PALACIOS

CUSTOMER SERVICE & SALES AND PASSENGER SERVICE AGENT.

323-***-****- ************@*****.***- 1530 Pacific Ave apt 2B long beach 90813

SUMMARY

Basic knowledge in customer service and sales associate with more than 5 years of experience as a customer service agent, cashier and good verbal communication with people. I also have other experience as a passenger service agent. I have worked with Menzies Aviation at lax as a customer company that works with different airlines, and because of that, I have worked with Copa Airlines, Latam, Norse Atlantic, and their programs like Sabre, Amadeus, and Go Now. While working there I have learned to sell tickets, change reservations, arrange seats, and help passengers receive good customer service.Their main role is to ensure a smooth and efficient travel experience for customers, from check-in to boarding.

SKILLS

●Guest Service

●Learns quickly Order coordination - Work in team

●Customer Service Communication

●Fix problems

EXPERIENCE

Driver license good experience since 2020

Customer service cashier, Ria financial money transfer services -November 2020-March 2024.

●Greeted customers and provided friendly customer service.

●Operated cash registers to process payments for goods and services.

Passenger service agent menzies aviation -May 2024 - Present

●Resolved product complaints in a professional manner.

●make reservations and sell tickets.

●Accommodate customers when missing flights or late to a flight.

●Help customers with LAX knowledge parking, lodging and other hospitalities.

EDUCATION AND TRAINING

●High school diploma LINDA ESPERANZA MÁRQUEZ AUGUST 2016- 2020 GPA 3.5

●ELAC COMMUNITY COLLEGE LOS ANGELES JULY 2020- SEP 2022 communications and special services

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