HR Operations & Office Management Specialist
Resume:
Karen Hawkins
St Charles, MO
*********.*@*****.***
PROFESSIONAL SUMMARY
Experienced and results-driven Human Resources Professional with a proven track record in office management, customer service, and operational support across healthcare, senior living, and corporate environments. Known for creating welcoming and efficient office environments, building strong client and team relationships, and managing high-volume administrative tasks with precision. Adept in financial processes such as accounts payable/receivable, payroll, and reporting, with strong computer proficiency in Microsoft Office, Smart Recruiters, Sage, SharePoint, Paylocity, Kronos, UKG, E-Verify, HRIS and PCC. Demonstrates exceptional communication, organization, problem-solving, and multitasking skills, and excels in high-pressure settings. Recognized for a compassionate and collaborative approach, strong work ethic, and the ability to adapt quickly to changing demands while maintaining a high level of professionalism and confidentiality.
SKILLS
Human Resources: Experience in reviewing resumes, conducting interviews, creating job descriptions and posting, sending offer letters, onboarding new hires, I-9 documents, E-Verify, collect all prescreening documents, verify all certificates, licenses and education, conducting new hire orientation and training, corrective actions, reviews and merit increases, benefits, terminations, exit interviews, FMLA, work comp, ADA, OSHA
Administrative and Office Management: Office Coordination, Clerical Support, Scheduling Meetings and Appointments, File and Records Management, Mail Handling, Supply Ordering, Agenda Preparation, Project Management Support, Efficient Office Environment Creation, Showroom Management, Library Management
Customer Service and Communication: Client Relations, Patient Relations, Building Long-Term Customer Relationships, Cultural Sensitivity, Team Cohesion, Complaint Resolution, Concern Resolution, Rapport Building, Conflict Resolution, Written Communication, Oral Communication, Listening Skills, Interpersonal Skills
Financial and Operational: Accounts Payable, Accounts Receivable, Payroll Processing, Rent Collection, Account Posting, Refund Processing, Financial Reporting, Insurance Claims, Appeals Processing, Billing Procedures, Billing Adjustments, Medical Billing
Healthcare and Senior Living Support: Knowledge of Healthcare Laws, Familiarity with Medical Terminology, Patient Appeals Support, Patient Communication, Healthcare Administration, Care Management Support, Receptionist Duties, Billing Experience in Healthcare Settings
Analytical and Problem-Solving: Analytical Thinking, Problem-Solving, Addressing Administrative Issues, Critical Thinking, Workload Adaptability, Strategic Planning, Decision-Making, Confidentiality Management
Business and Organizational: Time Management, Task Prioritization, Attention to Detail, Adaptability in High-Pressure Settings, Entrepreneurial Drive, Strategic Focus, Team Leadership, Collaboration, Business Contribution
Tools and Software: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Sage, Smart Recruiters, SharePoint, Paylocity, Kronos, UKG, PCC, Desktop Publishing Software
EXPERIENCE
Spectrum Retirement, St Louis, Mo _ Business Office Manager
November 2025 _ Present
●Maintains confidentiality of all information received for employees, and residents
●Maintains employee and resident files
●Creates job description and post job description to fill vacancy
●Conducts onboarding and training of new hires
●Performs reviews and merit increases
●Gives corrective actions and performs terminations
●Completes E-Verify and upload I-9 documents
●Creates and send offer letters
●Schedule and complete interviews
●Assist employee relations in investigations
●Prepare timesheets and process payroll
●Assign ongoing training classes
●Gather all documents and paperwork for resident charts
●Submit invoices, process refunds, collect rent payments, collections
●Send out monthly statements
MGM Healthcare, St Louis, Mo _ Human Resources Specialist
August 2025 _ October 2025
●Drives the recruitment process by filling job vacancies.
●Completes all prescreens prior to employment, verifies all certificates, licenses, and education.
●Onboarding of new hires
●Discuss reviews and salary increases
●Completes E-Verify for all employees upon hire and completes I-9.
●Conducts new hire orientation and training.
●Review resumes, schedule and conduct interviews, send offer letter
●Corrective actions, terminations, exit interviews
●Prepares timesheets and process data for payroll
●Work comp, ADA, FMLA, OSHA logs
●File management
Arrow Senior Living, St. Charles, MO — Operations and Human Resources Coordinator
December 2023 – July 2025
●Coordinate information flow, communication, and clerical operations within the senior living community to ensure smooth day-to-day activities.
●Review resumes, schedule interviews, gather I-9 documents, onboard new hires.
●Serve as a key point of contact for residents, families, vendors, staff, and leadership, providing timely and clear communication.
●Manage accounts payable processes to ensure timely and accurate payments to vendors.
●Process resident refund checks and ensure their timely delivery.
●Collect and accurately post monthly rent payments to resident accounts.
●Generate and manage the Accounts Receivable report, ensuring financial accuracy and follow-up.
●Support facility tours and provide prospective residents and families with requested information.
●Handle resident complaints and concerns with professionalism, empathy, and prompt resolution.
●Maintain resident files and oversee front office functions, including phone support, mail distribution, supply ordering, and package handling.
Office Essentials, St. Louis MO — Sales Coordinator
October 2021 – December 2023
●Coordinated information flow, internal communication, and sales support within the Furniture and Sales Department.
●Created and delivered accurate quotes tailored to customer needs.
●Managed end-to-end furniture order processes, including project coordination and scheduling deliveries with customers.
●Assisted designers and sales team members with order creation, placement, and tracking inquiries.
●Maintained and organized the showroom and library areas to ensure a customer-ready environment.
●Greeted and supported walk-in customers, addressing all inquiries with professionalism and attentiveness.
Mercy Hospital, St. Louis MO — Administrative Assistant and Human Resources Assistant II
March 2015 – October 2021
●Coordinated information flow, departmental communication, and clerical operations within the Care Management Department.
●Onboarding of new hires to the department, conduct orientation and training.
●Provided support to patients, visitors, hospital staff, and leadership, addressing inquiries and facilitating smooth departmental processes.
●Acted as a liaison between the department and patients, families, vendors, and internal teams.
●Resolved patient concerns and complaints promptly and professionally.
Managed patient appeals and prepared official departmental correspondence.
●Processed payroll, maintained personnel records and reports, and oversaw phones, mail distribution, and supply inventory.
●Implemented solutions to recurring operational challenges, improving departmental efficiency.
●Recognized as a dependable, resourceful, and adaptable team member.
●Consistently delivered above-average performance in a fast-paced healthcare environment.
Hair Club, Maryland Heights, MO — Administrative Assistant
September 2008 – August 2011
●Performed administrative functions including storing, retrieving, and integrating information for distribution to staff and clients.
●Planned and scheduled meetings, maintained organized filing systems, managed departmental projects, and ensured accurate information dissemination.
●Developed spreadsheets, composed business correspondence, managed databases, and created presentations, reports, and documents using desktop publishing and digital graphic tools.
●Reviewed incoming memos, reports, and submissions to assess relevance and coordinate appropriate distribution.
●Oversaw stockroom operations and managed corporate library resources to support internal workflows.
●Prepared meeting agendas and facilitated planning logistics to support efficient execution.
●Contributed to overall organizational efficiency through proactive support and task management.
●Achieved #1 ranking in collections and consistently placed in the top three in company retail contests.
●Maintained a strong record of attendance and punctuality.
MEDASSIST, Belleville, IL — Account Resolution Specialist
April 2007 – September 2008
●Followed up on medical insurance denials on behalf of clients and submitted claims along with detailed appeal letters.
●Collected outstanding balances from insurance carriers, ensuring timely reimbursement.
●Positively impacted team performance and organizational outcomes through consistent excellence in role responsibilities.
●Recognized as a vital team member for demonstrating vigilance, resourcefulness, and adaptability in high-pressure situations.
FACS GROUP (Subsidiary of Federated Department Stores), St. Louis MO — Customer Service/Billing Adjustments
December 2005 – April 2007
●Responded to charge account inquiries, processed account adjustments and updates, and researched customer disputes on behalf of a leading retail corporation, including Macy's, Bloomingdale's, Famous-Barr, and Marshall Field's, in a high-volume call center handling over 5,000 calls daily.
Midwest Podiatry, St. Louis MO — Receptionist/Billing
March 2002 – July 2005
●Provided comprehensive office support for an 11-physician medical practice with multiple locations, assisting in the daily operations of a high-volume environment serving up to 100 patients per day.
EDUCATION
Lindenwood University, St. Charles, MO
Master of Science Degree in Human Resources Management
Southeast Missouri State University, Cape Girardeau, MO
Bachelor of Science Degree in Social Work
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