Versatile Caregiver, Retail & Security Professional

Micheline Jossaint

***************@*****.*** 443-***-****

PROFESSIONAL SUMMARY

Customer-focused and dependable professional with experience in caregiving, retail, and security. Known for providing friendly service, communicating clearly, and supporting individuals in fast-paced environments. Brings strong problem-solving skills, a positive attitude, and the ability to work well with diverse people.

EXPERIENCE

June 2023 – Present

Caregiver - Home Instead

• Provide compassionate support and daily assistance to clients.

• Communicate clearly with families regarding needs and updates.

• Maintain a safe, respectful, and client-centered environment.

• Assist with meals, mobility, and personal care while ensuring comfort. December 2020 – March 2023

Cashier / Customer Service Associate - Walmart

• Assisted customers with purchases, returns, and product inquiries.

• Handled transactions accurately and efficiently.

• Provided friendly, patient, and solution-oriented service.

• Maintained a clean and organized checkout area.

• Helped customers locate products and resolve concerns. April 2024 - January 2025

Security Officer – Allied Universal® Security Services

• Maintained a safe and secure environment by patrolling premises, monitoring access points, and observing surveillance systems.

• Responded to incidents, alarms, and emergencies with professionalism and adherence to company protocols.

• Completed detailed incident reports and daily activity logs with accuracy and clarity.

• Provided exceptional customer service to clients, visitors, and employees while enforcing safety policies.

• Verified identification, managed access control, and supported visitor check-in procedures.

• Collaborated with supervisors and law enforcement when necessary to resolve security concerns.

• Demonstrated strong situational awareness, problem-solving skills, and consistent reliability. EDUCATION

James Bennett High School — Salisbury, Maryland

High School Diploma

SKILLS

Customer Service & Support Cash Handling Communication Problem Solving & Conflict Resolution Basic Computer & Data Entry Skills Time Management

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