Facility Manager with 10+ Years of Ops Experience
Resume:
Ernestine Blanco
Silver City, NM *****
***********@***.***
Professional Summary
Diligent facility manager with 10 years of experience in operations management within the assisted living sector. Proven track record in overseeing teams of up to 20 staff, implementing compliance protocols, and enhancing resident satisfaction through tailored care programs. Skilled in streamlining administrative processes and fostering effective communication with families and healthcare professionals. Committed to maintaining high standards of care and operational efficiency. Work Experience
Facility Manager
Sunset Vista Inc-Silver City, NM
September 2023 to March 2026
• Managed daily operations of an assisted living facility, overseeing a team of 16 -20 staff members
• Developed and implemented policies and procedures to ensure compliance with state regulations and maintain the highest standards of care
• Collaborated with healthcare professionals to develop personalized care plans for each resident,ensuring their individual needs were met
• Maintained accurate records of residents' medical histories, medications, and treatments in accordance with privacy regulations
• Conducted regular inspections of the facility to identify any maintenance or safety issues and promptly address them
• Ensured proper staffing levels at all times by recruiting, hiring, training, scheduling, and evaluating employees
• Implemented infection control protocols to minimize the risk of illness outbreaks among residents and staff members
• Established strong relationships with residents' families through effective communication channels and regular updates on their loved ones' well-being
• Improved employee retention rates by implementing recognition programs that acknowledged outstanding performance
• Streamlined administrative processes such as billing systems leading to increased efficiency
• Developed emergency response plans and conducted regular drills to ensure staff readiness
• Collaborated with healthcare professionals to develop specialized care plans for residents with specific medical conditions
Store Manager
Verizon Wireless-Silver City, NM
March 2020 to June 2023
• Oversaw all aspects of store operations, including sales, customer service, inventory management,and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Developed and executed marketing campaigns to increase brand awareness and attract new customer
• Managed a team of 3-4 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stock outs while reducing excess inventory
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Led the implementation of new technology systems such as mobile payment options or self-check out kiosks to enhance the customer experience
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Implemented effective loss prevention measures resulting in a reduction in inventory shrinkage
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
Facility Manager
Sunset Vista Inc-Silver City, NM
January 2015 to October 2019
• Streamlined administrative processes such as billing systems leading to increased efficiency
• Managed daily operations of an assisted living facility, overseeing a team of 16 -20 staff members
• Led efforts to improve resident satisfaction by implementing new programs and activities tailored to their needs and preferences
• Maintained accurate records of residents' medical histories, medications, and treatments in accordance with privacy regulations
• Conducted regular inspections of the facility to identify any maintenance or safety issues and promptly address them
• Established strong relationships with residents' families through effective communication channels and regular updates on their loved ones' well-being
• Led training sessions on dementia care techniques for staff members, resulting in improved quality of life for residents with cognitive impairments
• Mentored new employees to facilitate their integration into the facility's culture and standards of care
• Served as a liaison between residents, families, staff members, and external stakeholders to address concerns or resolve issues effectively
Education
Management Information Systems (Bachelor's degree) Western New Mexico University-Silver City, NM
May 2008 to December 2013
Business Management (Bachelor's degree)
Western New Mexico University-Silver City, NM
May 2008 to December 2013
e-Commerce & System Administration (Associate's degree) Western New Mexico University-Silver City, NM
August 2006 to May 2008
Skills
Administrative experience Time management Supervising experience Team management Attention to detail Organizational skills Microsoft Office Multitasking Data entry Office experience Customer service
Certifications and Licenses
Driver's License
Food safety manager
Adult Residential Facilities Administrator
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