Entry-Level Scrum Master with 10+ Years Experience

TIARA J. SMITH

410-***-**** *******************@*****.***

Remote-Ready

PROFESSIONAL SUMMARY

Certified Scrum Master (PSM I) and operations leader with 10+ years of experience managing high-volume workflows, driving cross-functional coordination, and delivering time-sensitive outcomes in fast-paced environments. Proven ability to apply Agile and Scrum principles in real-world settings—prioritizing work, maintaining visibility, and removing bottlenecks to improve team performance and delivery timelines. Recognized for strong communication, structured thinking, and the ability to align stakeholders while ensuring consistent execution. AGILE & SCRUM EXPERIENCE

• Applied Scrum principles in operational environments to manage workflows, prioritize tasks, and ensure timely delivery

• Maintained clear visibility across workstreams, ensuring all tasks had defined ownership, status, and next steps

• Identified and removed workflow bottlenecks, improving efficiency and reducing delays in execution timelines

• Coordinated cross-functional teams (legal, operations, external stakeholders) to align priorities and deliverables

• Facilitated structured communication through consistent updates, ensuring clarity across stakeholders

• Applied iterative problem-solving to improve processes and support continuous improvement

CORE COMPETENCIES

Agile & Scrum Methodologies Sprint Planning Workflow Management Task Prioritization Cross-Functional Collaboration Stakeholder Communication Process Improvement Problem Solving Time & Deadline Management PROFESSIONAL EXPERIENCE

RAPID FINANCE Bethesda, MD (Remote)

Legal Portfolio Manager / Legal Team Manager 2021 – Present

• Led oversight of high-volume operational workflows, ensuring tasks were prioritized, tracked, and completed within strict deadlines

• Applied Agile (Scrum) methodologies to manage task flow, improve visibility, and increase overall efficiency

• Identified bottlenecks in processes and implemented improvements that enhanced workflow performance

• Coordinated across internal teams and external stakeholders to ensure alignment on deliverables and timelines

• Maintained structured tracking systems to monitor progress, ensuring accountability and timely execution

• Communicated consistently with stakeholders to provide updates, clarify priorities, and resolve blockers

LAW OFFICE OF PEROUTKA, MILLER, KLIMA & PETERS, P.A. Glen Burnie, MD Legal Collections Specialist 2018 – 2021

• Managed multiple concurrent workflows, ensuring deadlines and priorities were consistently met

• Collaborated with attorneys and clients to coordinate actions and maintain forward progress

• Resolved process inefficiencies and workflow challenges to keep operations on track

• Maintained detailed tracking of activities and ensured alignment across stakeholders

LAW OFFICE OF BLIBAUM & ASSOCIATES Owings Mills, MD Legal Collections Specialist 2017 – 2018

• Managed a large inventory of legal matters using structured, iterative follow-up cycles to move cases through the litigation lifecycle

• Coordinated the flow of documentation and evidence, ensuring all required artifacts were "ready" for court-mandated deadlines

• Identified potential documentation gaps early in the process, preventing downstream delays in case resolution

RECEIVABLES OUTSOURCING LLC Owings Mills, MD

Legal Collections Specialist 2014 – 2017

• Oversaw a high-volume caseload requiring strict adherence to complex regulatory compliance and delivery timelines

• Prioritized work based on organizational value and urgency, maintaining steady throughput across a diverse portfolio

• Acted as a primary point of coordination for insurance representatives and clients to resolve disputes and unblock pending payments

WEINSTOCK, FRIEDMAN & FRIEDMAN, P.A. Baltimore, MD Legal Collections Specialist 2012 – 2013

• Managed the progression of cases through multiple litigation stages, coordinating closely with attorneys to ensure tactical alignment

• Provided structured updates to clients regarding legal proceedings, managing expectations and ensuring transparency throughout the process

• Resolved workflow challenges by facilitating clearer communication between legal staff and external parties

NCO FINANCIAL SYSTEMS Baltimore, MD

Collections Specialist 2009 – 2012

• Managed high-volume client account communications, utilizing structured negotiation techniques to reach resolution goals

• Maintained rigorous documentation and tracking of interactions, ensuring all stakeholders had access to real-time account statuses

• Balanced a demanding caseload by effectively prioritizing accounts to meet monthly recovery and delivery targets

EDUCATION & CERTIFICATIONS

Professional Scrum Master I (PSM I) — Scrum.org

University of Baltimore — Completed coursework toward undergraduate degree Western High School — Accelerated College Prep Diploma TECHNICAL SKILLS & TOOLS

Workflow Management: Practice Panther, Clio, Egnyte, Outreach IO, Salesforce, Simplicity, Jira, Asana

Productivity & Collaboration: Microsoft Office Suite (Expert), Adobe Acrobat Professional, Zoom, MS Teams, Google Workspace

Legal & Research: Multi-State E-Filing, PACER, MD Judiciary Case Search, UCC Filings References Available Upon Request

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