Energetic Multisector Customer Service Pro

OLIVIA JUNE SANTILLI

n Providence, RI n 401-***-**** )n *************@*****.***

PROFILE

Energetic and reliable professional with 5+ years of experience across restaurant, retail, salon, and office environments. Licensed cosmetologist with strong customer service, multitasking, and leadership skills. Experienced in fast-paced, high-volume workplaces and known for maintaining a calm, upbeat attitude under pressure. Quick learner with excellent communication, tech, and organizational abilities. CORE SKILLS

Guest service & hospitality Communicating clearly and professionally with customers & providing a genuine person-to-person interaction Food & beverage handling Many various POS systems & cash management Team leadership & training Fast-paced multitasking Scheduling & organization Conflict resolution & upselling Microsoft Office / Excel / Many Similar Programs Beauty & presentation knowledge from health standpoints and marketing standpoints

WORK EXPERIENCE

Server

On The Border – Warwick, RI 2021 – 2024

• Provided friendly and attentive table service to 100+ guests per shift.

• Memorized rotating menus and made recommendations to boost guest satisfaction.

• Managed payments, closing duties, and sidework while maintaining dining-room flow.

• Mentored new hires in guest engagement, sanitation, and teamwork. Server / Host / Barista

Fleue Café – Providence, RI 2024

• Greeted and seated guests, took orders, and crafted espresso drinks.

• Accurately took orders and upsold products efficiently.

• Balanced registers and accounted for cash and card payments.

• Kept high standards of cleanliness and service speed. Crew Member

Dunkin’ – North Scituate, RI 2022 – 2023

• Operated drive-thru and front counter with accuracy and efficiency.

• Crosstrained in multiple roles and completed extra tasks to improve workflow.

• Prepared food and beverages to standard while maintaining speed and quality.

• Assisted coworkers when managers were unavailable.

• Handled cash, mobile orders, and customer concerns with professionalism. Jewelry Expediter

Bernardo Manufacturing – Cranston, RI 2021

• Inspected and packed jewelry orders, managed Excel tracking sheets.

• Emailed clients/buyers to confirm correct product delivery.

• Reformatted organizational jewelry archives system using both digital and physical methods. Cashier

Brigido’s Market – North Scituate, RI 2018 – 2021

• Processed transactions, balanced drawers, and provided personalized service.

• Assisted management and maintained a clean workspace.

• Balanced a cash drawer & assisted with the safe count nightly. Office Intern

Scituate Town Hall – Scituate, RI 2019

• Supported staff with filing, data entry, and front-desk communication.

• Created spreadsheets and assisted with document preparation.

• Organized areas of office that needed reformatting. EDUCATION

Cosmetology Degree — Toni & Guy Hairdressing Academy, 2023 High School Diploma — Scituate High School, 2020

• 3.5 GPA Honors Biomedical Science HOSA Member SAT 1130 CERTIFICATIONS

• Rhode Island Cosmetology License (Active)

• ServSafe Food Handler (Valid through 2026)

• CPR / First Aid (if applicable)

REFERENCES

Available upon request.

Contact this candidate