Operations & admin specialists with 6 Years Administrative Leadership
Resume:
Contact
Oshodi, Lagos
************@*****.***
Core Skils
Customer Support & Relationship
Management
Microsoft Office Suite (Word, Excel)
Remote Operations &
Administrative Support
Data Entry & CRM Management
Workflow Optimization & Process
Improvement
Excellent Written & Verbal
Communication
Time Management & Attention to
Detail
Cross-functional Team
Collaboration
Anachu Adaora
Lilian
Operations Support
Professional Summary
Detail-oriented and customer-focused operations professional with over 6 years of experience in administrative support, customer service, and operational coordination. Proven ability to manage workflows, analyze data, and support cross-functional teams in fast-paced environments. Strong communicator with excellent English proficiency, a positive attitude, and a passion for delivering exceptional customer experiences. Highly adaptable with a growing interest in global operations and football-related industries. Professional Experience
Manager Jul 2025 – Jan 2026
Triple Cs
• Improved operational workflows, reducing processing time by 25%.
• Monitored KPIs and delivered insights that increased productivity by 15%.
• Enhanced customer experience, boosting satisfaction by 20%.
• Coordinated team activities to ensure 100% on-time project delivery.
• Led and supported team members, improving performance and retention. Personal Assistant Mar 2021 – Nov 2024
Mark Sino Construction Company
• Provided administrative and operational support to senior management.
• Managed schedules, meetings, and communications across teams Maintained organized digital and physical filing systems.
• Prepared reports and presentations for business decisions.
• Handled client inquiries and resolved issues efficiently. Graduate Intern Sep 2018 – Aug 2019
Ministry of Commerce and Industry
• Conducted research on customer feedback and market trends.
• Tracked performance metrics such as revenue and retention.
• Identified improvement areas based on data insights. Secretary Apr 2016 – Mar 2018
Delian Computer Training Institute
• Managed front desk operations and customer interactions.
• Handled calls, scheduling, and administrative tasks.
• Performed accurate data entry and report generation. Sales Canvasser Jan 2015 – Dec 2015
KRS Investment Ltd.
• Entered and managed customer data in CRM systems.
• Engaged customers and promoted services effectively.
• Built strong relationships through communication and listening. Education
Higher National Diploma (HND)
Federal Polytechnic Oko
Upper Credit
Accounting
National Diploma (ND)
Federal Polytechnic Oko
Upper Credit
Accounting
Additional Information
• Strong passion for customer service and teamwork.
• Excellent attention to detail and organization.
• Interest in football and sports-related environments.
• Quick learner with the ability to adapt to remote work settings.
Contact this candidate