Compassionate Care Assistant and Support Worker
Resume:
Comfort Owusu Ansah
********@*****.*** 074********
Support Worker/Care Assistant
PROFILE
Compassionate and detail-oriented professional with strong expertise in overseeing overall care in compliance with regulatory standards. Skilled in support work, care assistant, relationship management and childminder. Possess a deep understanding of personal-centred care, dignity and respect, equality and equity, giving clients choices and involving them in their daily lives, promoting their independence, excellent manual handling techniques and nutrition.
AREAS OF EXPERTISE
Supported Living
Residential Care
Working with Challenging Behaviors
1:1 CareSupport Worker
Care Assistant
Live in carer
Accounting, Finance Management
Invoices Generation
Strategic Marketer
Accounting Reconciliation
Financial Guidance
Process Improvement
Data Entry / Record keeping
Key Relationships Building
EDUCATION
Care Certificate 2024
Diploma in Health and Social Care 2025
Level 5 Diploma in Health and Social Care Management 2025
Master of Business Administration: Finance,2013, University of South Wales-Newport, Wales
Bachelor of Commerce: Accounting & Finance,2010, University of Cape Coast-Cape Coast, Ghana
GCSE’S: Business Management,2003, Aggrey Memorial Senior High-Cape Coast, Ghana
PROFESSIONAL EXPERIENCE
Elysium Neurological Healthcare Centre
September 2023 to Date
Peg/gastrointestinal feeding and cleaning
Personal care and companionship
Preparing of Juice with thickeners and feeding of client with puree and other kinds of meals.
Activities to keep our clients active and happy.
Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
Improved physical and mental wellbeing of service users through patient-centred care planning.
Built strong patient relationships through compassionate care and friendly rapport building.
Minimized care continuity issues by keeping thorough, accurate records.
Kept patient environments clean and neat following optimum hygiene standards.
Provided high-quality personal centered support and received consistently positive patient feedback.
Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
Ranger Home Care -Live-In Carer
March 2023 to July 2023
Personal care and companionship.
Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
Improved physical and mental wellbeing of service users through patient-centred care planning.
Built strong patient relationships through compassionate care and friendly rapport building.
Minimized care continuity issues by keeping thorough, accurate records.
Kept patient environments clean and neat following optimum hygiene standards.
Provided high-quality personal centered support and received consistently positive patient feedback.
Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
Navantrics Limited Domiciliary Support, Bromley UK
January 2023 to March 2023
Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
Improved physical and mental wellbeing of service users through patient-centred care planning. B
Built strong patient relationships through compassionate care and friendly rapport building.
Minimized care continuity issues by keeping thorough, accurate records.
Kept patient environments clean and neat following optimum hygiene standards.
Provided high-quality personal centered support and received consistently positive patient feedback.
Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
Supported Living/Challenging Behavior with Churchil group London, Greater London. January 2022 to June 2022
Built trusted relationships with parents through outstanding levels of care and communication. Supervised children’s play at home and in external settings, ensuring their physical safety at all times.
Assisted in light housework and laundry to reduce parents’ workload. Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
Kept notes on behaviour issues, food served and medications administered, maintaining detailed child observation records.
Marketing Officer (Remote), Royal Oil and Gas Ltd, Achimota, Accra, Ghana. January 2022 to Date – Part-time.
Analysed customer data and campaign performance to drive improvements.
Advised on marketing strategy with strong industry knowledge.
Forged strategic partnerships to broaden customer base.
Developed impactful brand and style guides.
Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.
Hired and trained dedicated and high-achieving sales teams.
Mentored and trained staff to drive productive goal setting and field sales objectives achievement.
Generated company growth through market expansion and sales. Spearheaded sales meetings with staff and management to share best practices for process improvements.
Corporate Credit Analyst, National Investment Bank-Accra, Ghana.
April,2015 to Dec,2021
Reviewed and submitted applications to management with recommendations.
Evaluated client credit check outcomes to provide complete financial advice.
Monitored financial markets to recommend suitable client products.
Built positive relationships with lenders to achieve optimal client deals.
Maintained impeccable records of payments and documentation of transactions.
Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
Analysed financial statements to identify client viability and risk.
Interviewed customers to assess current and projected financial positions.
Prepared documentation on loan repayment feasibility.
Lister Professional Studies, Marketing Manager Accra Ghana
June 2014 to March 2015
Work on marketing campaigns,
digital communications
PR and events
Support Worker, Anchor Care Home, Kingston, London-UK.
Jan,2014 to April,2014
Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
Improved physical and mental wellbeing of service users through patient-centred care planning.
Built strong patient relationships through compassionate care and friendly rapport building.
Office Administrative Assistant, Chauffeur Experts Company Limited, Mitcham-UK. Feb,2013 to Dec,2013
Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
Supported business decision-making by generating financial reports.
Worked on multiple administrative tasks concurrently. Handled various day-to-day admin responsibilities to maintain smooth business operations.
Demonstrated open communication and collaborated with various teams.
Responded to telephone enquiries from clients, vendors, and members of public.
Took on additional tasks on manager's request.
TECHNICAL PROFICIENCIES
Microsoft Office Tools
Personal Values, Skills, Knowledge, and Experience
Personal Values
Comfort has a deep commitment to person-centred care ensures that every individual receives the support needed. Comfort believes users should also be tailored to their unique strengths and aspirations irrespective of their challenging behaviour. . Central to this approach is an unwavering dedication to dignity, respect, equality, and equity. Professional practice consistently prioritizes service-user choice, ensuring that individuals remain active participants in their own daily lives. This value system aligns with the belief that promoting independence is the primary goal of high-quali
Skills and Knowledge
Expertise in health and social care encompasses a comprehensive understanding of regulatory standards and compliance. Technical proficiency includes excellent manual handling techniques and a strong grasp of nutrition and meal planning to support physical well-being. Notable communication skills allow for the recognition and interpretation of non-verbal cues, which is essential for building trusting relationships with service users who have diverse needs. Furthermore, a thorough knowledge of safeguarding, medication administration, and risk assessment ensures a safe and secure environment for all residents.
Relevant Experience
Extensive experience in support work and care assistance provides a solid foundation for delivering high-quality service. This background includes significant work with individuals on the autism spectrum, requiring an adaptable and patient approach to complex communication and sensory needs. Previous roles as a care assistant and childminder have honed professional relationship management skills, facilitating effective collaboration with families, multidisciplinary teams, and community agencies. Proven success in overseeing overall care ensures that daily operations consistently meet the highest standards of the social care sector.
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