Versatile Remote Support & Verification Specialist

Candis Parrott

Mobile, AL ***** ***n***n**** ****************@*****.***

Professional Summary

Resultsndriven professional with proven experience in remote customer service, account verification, healthcare support, and administrative operations. Skilled in highnvolume call management, data entry accuracy, fraud detection, and customer problem resolution. Associate of Science degree in Criminal Justice with strong attention to detail and confidentiality standards. Recognized for reliability, adaptability, and delivering excellent service in fastnpaced remote environments.

Core Skills

1 Remote Customer Service & Client Support

2 Data Entry & Documentation Accuracy

3 Fraud Detection & Account Verification

4 Inbound & Outbound Call Management

5 Live Chat & Email Support

6 Appointment Scheduling & Administrative Support

7 Technical Troubleshooting

8 Quality Assurance & Compliance

9 Healthcare Patient Support

10 Microsoft Office & Computer Systems

Professional Experience

Certified Nursing Assistant — William F. Green Veterans Home, Bay Minette, AL (May 2023 – Feb 2024)

• Assisted residents with daily living activities while maintaining dignity and safety.

• Recorded vital signs and documented patient information accurately.

• Communicated patient condition changes to nursing staff. Customer Service Representative — American Customer Care (Remote) (Sep 2022 – May 2023)

• Managed highnvolume inbound customer calls and resolved service concerns.

• Maintained strong customer satisfaction through problem solving and empathy.

• Collected feedback data to improve customer experience. Team Member — Hibachi Express, Mobile, AL (May 2022 – Aug 2022)

• Assisted customers with orders and maintained efficient workflow.

• Supported daily operations and inventory organization. Verification Specialist — ID.me, Saraland, AL (Remote) (Jul 2021 – Apr 2022)

• Verified identities and reviewed documentation for fraud prevention.

• Investigated suspicious account activity while maintaining confidentiality.

• Ensured compliance with company verification standards. Education

Associate of Science — Criminal Justice

American Intercontinental University — Chandler, AZ Graduated January 27, 2026

High School Diploma

Stanford Christian Academy — Semmes, AL

Graduated May 2018

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