Multifaceted AV Technician and Customer Service Lead

Madeline Baio

**** *. ******** ***., *******, IL 60657

(Cell) 224-***-****

********@*****.***

Knowledgeable and reliable customer service professional with a desire to assist patrons to the best of my ability. I am goal-orientated, a team-player, and great with sales and team management. I have managed a team of 25+ individuals, and I know how to train and develop a team to excel in sales. With a proven ability to configure and maintain AV systems including video conferencing platforms, live streaming equipment, and digital signage. I am a highly skilled and adaptable Audio-Visual Technician with experience supporting corporate, educational, and live event environments. I strive for customer satisfaction to ensure a mutually beneficial relationship with clients or anyone I work with.

MEDIA EXPERIENCE

Five-Star Audio Visual, The Drake Hotel, Chicago, IL 2022 - Present

Manager, Production Operations

●Sold AV equipment for small meetings as well as large galas and corporate events

●Liaised with clients, communicating regularly throughout the revision process to ensure customer satisfaction

●Cultivated connections with vendors, community leaders, and corporate partners to further the goals of the organization.

●Teched live shows using equipment such as projectors, sound systems, televisions, and lighting

●Collaborated with team members to streamline service during peak hours, maintaining organization and composure under pressure

●Safely transported, stored, and organized AV equipment, following correct handling and storage procedures.

●Set up equipment for events and galas at hotels across the Chicagoland area

●Partnered with clients to reach their creative and technical goals for their event or meeting

The Chicago Theatre, Chicago, IL 2022 - 2026

Usher

●Able to work calmly and efficiently through busy, high pressure situations

●Manage the guest service desk by answering any and every question about theatre

●Ensure each guest had a great experience

When In Rome Tours, Rome, Italy 2019 - 2019

Videographer/VideoEditor

●Filmed around Italy to create advertisements for the company’s tours

●Took photos to represent what clients will see on tours

●Edited video content for the company’s website

CUSTOMER SERVICE EXPERIENCE

Mariano’s, Chicago, IL 2020 - 2022

Customer Service Supervisor

●Managed a team of thirty people to excel in sales and customer satisfaction

●Trained employees on company policies and basic tasks

●Handled finances for the store

●Dealt with customer concerns in a timely manner

EDUCATION

Indiana University, Bloomington, IN May 2020

Bachelor of Arts

Major: Media: Cinema and Media Arts

Minor: Spanish

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