Customer Service & Collections Specialist with 30+ Years Experience

Monica Corrales

Phoenix, AZ ***** +1-480-***-**** ***************@*****.***

Professional Summary

I have over 30 plus years of great Customer Service, I have worked with all Debt Collections, Mortgage Collections, Foreclosure,Medical Collections & IT Tech Billing & Coding Work Experience

AZDES UIB

Valor Global Phoenix, AZ

February 2026 to Present

• Customer Service Support

• General Inquiry

Member Service Advocate

Convey Phoenix, AZ

October 2025 to January 2026

• Handling All Health Plan OTC accounts

• Directing customers with the Over The Counter Benefits

• Working With HIPPA with Customers Medical insurance Customer Service/IT Support

Hyundai BlueLink Mesa, AZ

June 2023 to October 2025

• Provided exceptional customer support via phone, email, and chat channels to resolve inquiries and issues

• Maintained a high level of professionalism and empathy while assisting customers with product questions, technical troubleshooting, and account management

Customer Service Representative

ComputerShare Tempe, AZ

January 2023 to June 2023

• Work in coming & out bound calls With customers accounts Deliquent & foreclosure accounts I was a CC2

• Handed Escalated calls efficiently finding satisfactory resolution

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

•

Customer Service Representative

Mama Lola's Phoenix, AZ

January 2022 to December 2022

• Help all incoming clients & made sure orders were delivered to all stores from our vendors

• Delivered exceptional customer service to ever customer by leveraging extensive knowledge and positive experience

• Educated customers about billing,payments,and support Collections Representative

TSI - Transworld System, Inc Federal Way, WA

February 2018 to December 2021

• Collections

• Achieved performance goals on consistent basis

• Review collection reports to determine status of collections & amounts of outstanding debts

• Used Scripted conversation prompt to current account information and obtain payments Front Desk Receptionist

Foam Packaging Specialties Tempe, AZ

January 2016 to February 2018

• Assembly Line

• Managing High volume phone calls from vendors directing them too their appropriate Personnel

• Confirmed important personal and payment information for compliance with security and payment card industry standards

• Collected payments processed transactions and updated relevant records Packaging Operator

District Photo Phoenix, AZ

September 2016 to January 2018

• Packing & labeling Photos for delivery

• label,recorded and inspected packages accordingly

• perform routine maintenance on packaging equipment extending it's lifespan and reducing costly repairs

• stocked and sorted package supplies to achieve production Education

General educational development (GED)

Brookline College-Tempe Tempe, AZ

May 2012 to July 2013

Some college

Skills

Attention to detail Manufacturing Interpersonal communication Zoom Technical user customer support HR sourcing Debt collection skip tracing Microsoft Word Medical billing Achieving HIPAA compliance Accounting Customer support specialist experience Electronic health records

(EHR) management Microsoft Teams Client relationship management SAP ERP Mechanical knowledge Medicare Customer communication Customer support ticket management English Customer relationship building EMR/EHR Medical insurance appeals management Customer relationship management Lean Financial services Medicaid Equipment setup (production tasks) Filing Medical administrative support Insurance claim appeals processing CRM software Productivity software Phone customer support Remote technical support Cooking Writing skills Technical support Technical troubleshooting support Human resources Client interaction via phone calls Health insurance Multi-line phone systems Escalation handling Data collection Microsoft Excel Leadership Computer operation Debt collection negotiation Recruiting Community engagement Government agency customer support Fraud prevention and detection EHR systems Customer complaint resolution Jira Customer support - Customer support experience (16-20 years) Desktop support Cold calling Debt collection - Debt collection experience (6-10 years) Managing customer accounts Health insurance network providers Loan officer experience Telemarketing Financial fraud detection Bookkeeping Inside sales Customer service Wiki systems IT EMR systems Recruitment source of hire metrics Social media marketing (recruitment) Health insurance information Mortgage servicing Customer issue escalation Medical collection Front desk Systems & applications support Managing teams in a customer support role - Largest customer support team managed (16-20 team members) HMO health insurance Languages

English

Certifications and Licenses

Medical Coding Certification

Certified Coding Specialist

Additional Information

Authorized to work in the US for any employer

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