Customer Experience Specialist with IT Background

Jasmeenpreet Kaur

Customer Experience Specialist

Your uniqueness makes you different and that's aesthetic ****************@*****.***

Canada

linkedin.com/in/Jasmeenpreet kaur

WORK EXPERIENCE

Customer Experience Representative

Superior Propane

09/2024 - Present, Calgary, AB

Processing orders and

transactions and

Generate sales leads

Resolving issues and

troubleshooting

technical problems

Providing Proactive

Customer outreach

handling complaints to

building strategies for

improving the overall

customer experience and

fostering loyaty

Delivering information

about a company's

offering

Tracking customer

service KPIs and metrics

Build sustainable

relationships and trust

with customer accounts

through open and

interactive

communication

Keep records of

customer interactions,

process customer

accounts and file

documents

Manage large amounts

of incoming phone calls

and take the extra mile

to engage customers

EDUCATION

Information Technology Systems

Bow Valley College

09/2022 - 04/2024, Calgary, AB

Hardware and operating systems

Microsoft window server Administration

C++ Programming & Python, Powershell

Cloud Computing (Azure, AWS)

Virtualization

Business Analysis & Project Management

Information Security

Networking Protocols and concepts

TECHNICAL SKILLS

Window OS 10/11 macOS MS Office 365

Problem Solving

Networking skills (TCP/IP, DNS, DHCP, Wi-Fi

troubleshooting)

Information Security Hardware analyst

Helpdesk mgmt remote tool Zendesk tool Jira

Teamwork Interpersonal skills

Written & Verbal communication skills

Attention to detail

PROJECTS / ACHIEVEMENTS

Information Technology Capstone Project (co-op)

(01/2024 - 04/2024)

Led a capstone project for BeinguCoaching focused on planning and executing the migration of Microsoft 365 services to Google Cloud, improving collaboration efficiency and reducing licensing overhead.

Designed and implemented a secure data migration workflow to transfer emails, calendars, contacts, and shared drives from Microsoft 365 to Google Workspace with minimal downtime. Conducted a full cloud readiness assessment, including user requirements, security policies, data retention needs, and compliance considerations to support the migration strategy. Configured and optimized Google Workspace admin settings, including user provisioning, access controls, organizational units, and security configurations.

Performed risk analysis and mitigation planning for identity management, authentication, and data loss prevention during the migration process.

Implemented Google Cloud Platform (GCP) integrations to enhance scalability, storage, and security for the organization’s digital operations.

Performed risk analysis and mitigation planning for identity management, authentication, and data loss prevention during the migration process.

Data Server Projects (09/2023 - 04/2024)

Completed a Data Server Project involving secure deployment, optimization, migration, and maintenance of a centralized server infrastructure.

Designed and implemented a secure, virtualized on premises data server with optimized storage, access controls, backup and disaster recovery systems, performance monitoring, and capacity planning to support scalable organizational operations." CERTIFICATES

Linkedln ComptiA+ Core 1 and 2 (220-1001) and (220-1002) Network Defense Essentials (NDE)

LANGUAGES

English

Full Professional Proficiency

Hindi

Full Professional Proficiency

French

Elementary Proficiency

Punjabi

Full Professional Proficiency

Responsibilities

Courses

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