Customer Service Specialist with 3+ Years Experience

JAMES L. TURNER

CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative with over 3 years of

experience in a call center setting, including sales, customer

care and tech support. Familiar with major customer care

software, conflict resolution, and possess a positive attitude.

Aiming to use my proven skills to effectively fill the

managerial role in your company.

ICONTACT EDUCATION

ADDRESS Texas Barber College- Dallas, TX

1231 Jean Chapel Road #A-14; Leesville, La 71446 Barbering, 2013-2015

EMAIL: A. Maceo Smith High School-Dallas, TX

************@*****.*** Basics, 1989-1993

PHONE:

337-***-**** WORK EXPERIENCE

3rd Eye Consulting-Dallas, TX

MMARY Customer Care Specialist

September 2008-Present

+ Research complicated cases without prompting

to provide more comprehensive service to

customers

+ Suggested a new tactic to persuade canceling

customers to stay with the company, resulting

in a 5% decrease in cancellations

+ Received an average 85% customer satisfaction

rating to date, 15% higher than company

average

KILLS P

King James Cutz

Licensed Master Barber, Owner

May 2011-Present

+ Provide barbering and styling services to clients

including but not limited to facials, haircuts, shaves.

roller sets, etc

Over 20 years experience in various industries

providing professional customer care duties. am

In search of a position that will allow me to use my

skills and experience to be a viable asset to the

company. Preferred position would be a

permanent work from home position.

+ Excellent Communication and Interpersonal Skills

* Customer Service

+ Type 45 wpm

+ Microsoft Office Department of Insurance Adjuster

o Praltamesitang Licensed Independent Insurance Adjuster, Owner

August 2019-Present

« Emotional Intelligence * Conduct thorough investigations into insurance claims

to determine the validity, extent of damages. and

liability involved

Gather and analyze relevant documents, statements

and evidence to support claim decisions:

Inspect damaged properties, vehicles. or assets to

evaluate the extent of loss and estimate repair or

replacement costs:

« Time Management * Collaborate with specialists and experts if needed to

assess complex or specialized claims:

Negotiate fair settlements with policyholders,

* Goal-Oriented Focus claimants, and third parties based on the findings of

the investigation and assessment of damages:

Provide guidance and advice to policyholders on the

* Persusion Skills

+ Unflappability

+ Sales claims process and their policy coverage:

* Prepare detailed and accurate reports documenting

« Ability to Close claim investigations, assessments, and settlement

Negotiations.

* Submit reports to insurance companies and other

relevant parties promptly:

* Maintain a high level of professionalism and excellent

customer service throughout the claims process.

addressing policyholder inquiries and concerns:

* Ensure compliance with all applicable laws. regulations

and industry standards governing insurance claims

WORK EXPERIENCE-CONTINUED REFERENCES

Comfort Suites-Leesville, LA

Tam Daniels, Owner

Night Auditor 3rd Eye Consulting

April 2018 - April 2024 214-***-****

« Overseeing front desk duties;

« Assist guests with check-in and check-out; Yodchai Rosenborrough, Owner

« Review day shift duties were completed efficiently Insurament Insurance Company

+ Balancing the accounts from the day shift: 346-***-****

+ Managing front desk activity and handling guest check-ins

and check-outs;

+ Ensuring customer satisfaction by scheduling wake-up- Robin Bean

calls and other concierge activities according to guest Wind Haven Insurance

reference; 214-***-****

+ Handling customer requests and complaints and directing

other employees or departments accordingly;

+ Creating invoices, bills, and checks for vendors, employees,

and contractors;

+ Managing and updating all official documentation;

+ Ensuring that all end-of-day activities have been

successfully executed by employees in all departments;

+ Answering calls and queries related to potential booking:

+ Ensure that breakfast is prepared and presented properly

+ Other duties as assigned.

Girling Health Care-Corsicana, TX

Licensed CNA/Attendant/Home Health

2008-2019

*+ Provide various home health duties for disabled or elderly

clients

« Provide personal services such as cooking, laundry, feeding

cleaning, personal hygiene, and transport

+ Daily completed logs and other documentation regarding

edication disbursements, injuries, appointments, and etc

Century Maintenance Supply

Delivery Driver/Warehouse

2000-2002

+ Deliver maintenance supplies to various apartment

complexes throughout the Dallas/Ft. Worth area

+ Pulled orders

* Other duties as assigned

Contact this candidate