Assistant Manager Candidate Seeking Opportunities
Resume:
KRITI KUMARI SOW
Contact
The Pravaha Rooms,
Plot-13 Khera Chauganpur
Knowledge Park 5, Tushiyana,
Greater Noida, Noida, Uttar Pradesh
201308
***********@*****.***
Objective
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Education
Pursuing B.B.A 2nd year from Ranchi
University
Key Skills
Active listening
Effective communication
Problem-solving abilities
Product knowledge
Time management
Patience and resilience
Adaptability
A learner mindset
Experience
AUG 2025 – FEB 2026
Teammate Unitedhealthcare – TaskUs, Noida
• Handle inbound/outbound calls regarding health insurance coverage, claims status, provider network information, and benefit explanations.
• Perform tasks related to enrollment benefits support policy administration, and pharmacy fulfillment.
• Document all member interactions, inquiries, and solutions in the system with high attention to detail while following standard operating procedures (SOPs).
• Strictly adhere to HIPAA regulations and client guidelines regarding the confidentiality of member and patient data.
• Meet or exceed key performance indicators (KPIs) such as Average Handling Time (AHT), Quality Scores, and Customer Satisfaction
(CSAT) scores.
• Participate in, and complete, all mandatory training sessions to stay updated on changes to healthcare policies, procedures, and tools. APR 2025 – JUL 2025
Customer Service Representative UPS – Teleperformance, Noida
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve Customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
Contact this candidate