Medical Office Administrator & Receptionist with 13 Years Experience
Resume:
Juanairis Morillo
Lawrence, MA *****
********************@*****.***
Professional Summary
I am looking for a position that enhances my career and provides another innovating learning experience. A lot of my work gaps have been due to being in temporary positions and some health issues in the past. I have 13 years of experience in the medical field. Willing to relocate to: Methuen, MA - North Andover, MA - Lawrence, MA Authorized to work in the US for any employer
Work Experience
Lead Medical Receptionist
REVERE MEDICAL-North Andover, MA
October 2025 to December 2025
I was the lead receptionist covering for an employee on medical leave. I handled all aspects of the front end as far as checking in and out patients, running eligibility of patients insurance as well as handle all prior authorizations and referrals submitted by the doctors in the practice. Schedule follow up appointments and updating all data on patient files using the Athena EMR system. Office Manager
Square Behavioral Health-North Andover, MA
April 2024 to September 2025
I am current office manager to this psychiatric practice with two providers currently providing services of direct counseling for mental health, drug and alcohol abuse as well as anxiety and depression. My role here is to oversee that the office is running smoothly on a daily basis. Making sure that the schedule is correctly organized. I am also in charge of submitting invoices from different insurance companies like Aetna, Cigna, Blue Cross and Blue Shield. Checking in and out patients and running eligibility as well. Medical Receptionist
Methuen Podiatry-Methuen, MA
July 2023 to February 2024
I was one three medical receptionist in charge of checking in and out patients. Running eligibility for patients insurance as well as book appointments and sometimes on a busy day bring in and out patients into rooms. I also assisted in contacting patients with owed balances to the practice. We worked with EMR system ECW.
Hospital Coordinator
Greater Lawrence Family Health Center-Lawrence, MA October 2022 to July 2023
I was the hospital coordinator for GLFHC residents that handled all c-sections of patients from our clinic. I would booked the c-sections as well all follow ups and the breastfeeding appointments as well. Also any GLFHC patient being seen in the emergency room that needed follow up with the PCP I would also book those appointments as well.
PCA Personal Care Assistant
Life at home health care Agency-Lawrence, MA
May 2022 to March 2023
I handled the care of a patient who is paralyzed from the neck down. I was in charge of feeding him when needed, going for walks on a nice day folding laundry and preparing him for bed utilizing a hoyer lift to lay him in a specialized bed. I also provide mini baths before bed. Medical Administrative Assistant
Kronos health-Lawrence, MA
December 2021 to November 2022
In charge of checking in and out patients. At checkout I will follow guidelines giving by doctor for example if ultrasound was to be scheduled or x-ray I would be in charge of contacting the specialist to schedule that for the patient. I will run eligibility for visits the night prior to patients visit the next day. EMR system used was Athena.
Medical Administrative Assistant
Greater Lawrence Family Health Center-Haverhill, MA March 2020 to September 2020
I waorked at the vaccine clinic located in the Haverhill, MA office. My job entiled a combination of responsibilities in majority it was the registration of patients coming in for the COVID-19 vaccine. I would run eligibility to see coverage for the vaccination. I entered info into the goverment system MIIS. PCA Personal Care Assistant
Northeast Independent Living Program-Lawrence, MA
February 2019 to March 2020
I handled the every day of my father, his medications as well as making sure all his food was preped. I accompanied him to all his doctors appointment visits, as well providing all recorded BP amd sugar levels. Medical Customer Service Representative
The CCS Companies-Salem, NH
February 2018 to February 2019
Contact customers with past due balances with insurance companies like Masshealth, Blue Cross Blue Shield, Harvard Pilgrim and many others. I used the EMR system Athena to enter patient data. Medical Office Administrative Assistant
Mitchell J Wachtel DPM-North Andover, MA
January 2012 to July 2017
This employer initiated after I finished my externship with the same practice. I contacted different insurance companies with the purpose of getting prior authorization for orthotics. Working with insurance companie like Masshealth, NHP, Blue Cross Blue Shield. I also assited with taking x-rays as well as front desk receptionist operations.
Square Behavioral Health LLC
Education
Medical Billing & Coding (Certificate)
Lincoln Technical Institute-Union-Lowell, MA
June 2009 to May 2010
High school diploma
Lawrence High School-Lawrence, MA
August 2002 to June 2006
Upper secondary education
Medical Billing & Coding (Lincoln Technical Institute) Skills
Photocopying Organizational skills Microsoft Outlook Calendar Spanish Faxing Patient registration Centricity Coordinating office moves - Office moves coordinated
(1 move) Patient insurance coordination Hospital experience Typing Telehealth platforms Meditech Long term care experience Phone etiquette Multi-line phone systems Grammar Experience Patient monitoring eClinicalWorks Medical administrative support - Medical administrative support experience (3-5 years) Mail processing File organization Employee relations Medical records Office supply management Customer support Record keeping Zoom Telehealth administrative experience Office experience Managing healthcare administrative teams - Largest healthcare administrative team managed (1-5 team members) Scanning SharePoint Electronic Health Record (EHR) access control systems Microsoft Office Decision making Managed care Order assistance Spreadsheet design Salesforce Computer skills Attention to detail Office building security management Staff supervision Microsoft Teams Microsoft Outlook Customer inquiry handling Supervising experience School experience Managing budgets as an office manager - Largest budget managed as an office manager ($1-$100,000) Medical terminology Interpersonal skills Patient scheduling systems Data sorting Appointment scheduling Clinic administrative experience Invoice processing Filing Achieving HIPAA compliance Meeting scheduling Maintaining patient confidentiality Managing teams as an office manager - Largest team managed as an office manager (6-10 team members) Communication skills Medicare Confidential information handling Phone call management Urgent care center administrative experience Customer complaint resolution Spreadsheet charts Patient service Administrative experience within healthcare Acuity Scheduling Administrative experience - Administrative experience (3-5 years) Office equipment routine maintenance Employee engagement Athenahealth Payroll processing Customer service English Time management Google Workspace Microsoft Access Health insurance company experience Google Sheets Referral coordination Medical scheduling Working with people with autism Telehealth experience Epic Office management - Office management experience (1-2 years) X-ray Availity Applied behavior analysis Microsoft Excel Patient appointment follow- ups Medical payment processing Insurance prior authorization Community care
(work setting) Front desk Medical billing DocuSign HIPAA compliance Call center experience QuickBooks Computer operation Patient interaction Proofreading Skilled nursing facility experience Windows Home care Healthcare benefits management Medical insurance coverage verification EMR systems Technical Proficiency Correspondence management Budget tracking Calendar management Databases Outpatient Microsoft Word Management Greeting customers Employee training Report writing Phone answering Personnel records management Developing staff training programs as an office manager - Staff training programs developed as an office manager (2-3 programs) Private practice experience Insurance verification Patient complaint handling Managing patient records Task prioritization Medical coding Handling patient inquiries Medical office experience Experience with children HIPAA Phone communication Computer literacy Data entry Office equipment management Office activity coordination
Languages
• Bilingual
• English - Fluent
• Multilingual
• Spanish - Fluent
Certifications and Licenses
Medical Billing Certification
CPR Certification
January 2020 to January 2023
CMOM
Contact this candidate